Update send_a_flare.md (#28760) (#28762)

Co-authored-by: rtrieu <107086888+rtrieu@users.noreply.github.com>

Author: divyatag

content/en/agent/troubleshooting/send_a_flare.md

@@ -28,6 +28,8 @@ A flare gathers all of the Agent's configuration files and logs into an archive
 
 The Datadog Agent is completely open source, which allows you to [verify the code's behavior][1]. If needed, the flare can be reviewed prior to sending since the flare prompts a confirmation before uploading it.
 
+When contacting Datadog Support with Remote Configuration enabled for an Agent, the Support team may initiate a flare from your environment in order to better assist you in a timely manner. Flares provide troubleshooting information to Datadog Support to help you resolve your issue. 
+
 ## Send a flare from the Datadog site
 
 To send a flare from the Datadog site, make sure you've enabled [Fleet Automation][2] and [Remote configuration][3] on the Agent.