diff --git a/content/en/incident_response/incident_management/analytics_and_reporting/_index.md b/content/en/incident_response/incident_management/analytics_and_reporting/_index.md index 9a88b2876f1..e962cbed6e5 100644 --- a/content/en/incident_response/incident_management/analytics_and_reporting/_index.md +++ b/content/en/incident_response/incident_management/analytics_and_reporting/_index.md @@ -44,12 +44,40 @@ Incidents carry three timestamp attributes that influence analytics: Incident Management reports the following analytic measures, which you can use to power analytic queries in Dashboard and Notebook widgets: -- `Customer Impact Duration`: The duration during which customers were impacted, based on the impacts defined on the incident. -- `Status Active Duration`: The duration that the incident was in an "active" state, based on the incident timeline. -- `Status Stable Duration`: The duration that the incident was in a "stable" state, based on the incident timeline. -- `Time to Detect`: The duration from the earliest customer impact to the incident's detection time. -- `Time to Repair`: The duration from the incident's detection time to the last customer impact. -- `Time to Resolve`: The duration from the incident's declaration time to the time it was resolved. +{{< collapse-content title="Customer Impact Duration" level="h4" >}} +The duration during which customers were impacted, based on the impacts defined on the incident. +{{< img src="service_management/incidents/analytics/Customer Impact Duration.png" alt="customer impact duration" style="width:80%;">}} +{{< /collapse-content >}} + +{{< collapse-content title="Status Active Duration" level="h4" >}} +The duration that the incident was in an "active" state, based on the incident timeline. +{{< img src="service_management/incidents/analytics/Status Active Duration.png" alt="status active duration" style="width:80%;">}} +{{< /collapse-content >}} + +{{< collapse-content title="Status Stable Duration" level="h4" >}} +The duration that the incident was in a "stable" state, based on the incident timeline. +{{< img src="service_management/incidents/analytics/StatusStableDuration.png" alt="status stable duration" style="width:80%;">}} +{{< /collapse-content >}} + +{{< collapse-content title="Time to Detect" level="h4" >}} +The duration from the earliest customer impact to the incident's detection time. +{{< img src="service_management/incidents/analytics/TimeToDetect.png" alt="time to detect graphic" style="width:80%;">}} +{{< /collapse-content >}} + +{{< collapse-content title="Time to Repair" level="h4" >}} +The duration from the incident's detection time to the last customer impact. +{{< img src="service_management/incidents/analytics/TimeToRepair.png" alt="time to repair graphic" style="width:80%;">}} +{{< /collapse-content >}} + +{{< collapse-content title="Time to Resolve" level="h4" >}} +The duration from the incident's declaration time to the time it was resolved. +{{< img src="service_management/incidents/analytics/TimeToResolve.png" alt="time to resolve graphic" style="width:80%;">}} +{{< /collapse-content >}} + +{{< collapse-content title="Time to Internal Response" level="h4" >}} +The duration from incident's detection time to incident's declaration time. +{{< img src="service_management/incidents/analytics/TimeToInternalResponse.png" alt="time to internal response graphic" style="width:80%;">}} +{{< /collapse-content >}} In addition to these defaults, you can create new measures by adding custom *Number* property fields in your [Incident Settings][7]. @@ -120,4 +148,4 @@ Use the out-of-the-box Notebook template to create the Incident Report or build [8]: /dashboards/widgets/timeseries/ [9]: https://app.datadoghq.com/notebook/template/11/incident-report [10]: /notebooks/#share-notebooks -[11]: https://app.datadoghq.com/incidents/settings#information \ No newline at end of file +[11]: https://app.datadoghq.com/incidents/settings#information diff --git 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