diff --git a/lib/job.js b/lib/job.js
index 443ab4b..40153ef 100644
--- a/lib/job.js
+++ b/lib/job.js
@@ -60,6 +60,26 @@ function run(instance, job_id, request_doc, asJson) {
             // in case of errors
             var result = { error : util.format('Starting job "%s" on %s failed',
                 job_id, instance), fault : res.body.fault };
+
+            // handle case of import job with res.body.fault.type === 'UnknownPropertyException'
+            // this must be a support user, so we need to re-run with normal job parameters form
+            if (job_id === 'sfcc-site-archive-import' && request_doc.file_name
+                && res.body.fault && res.body.fault.type === 'UnknownPropertyException') {
+                if (!asJson) {
+                    console.warn("internal users must use different form for import; re-running job", request_doc)
+                }
+
+                return run(instance, job_id, {
+                    parameters: [
+                        {
+                            name: "ImportFile",
+                            value: request_doc.file_name
+                        }
+                    ]
+                }, asJson);
+            }
+            // TODO handle export as well
+
             if (asJson) {
                 console.json(result);
             } else {
@@ -160,6 +180,25 @@ function runSync(instance, job_id, request_doc, asJson, failFast) {
             // in case of errors
             var result = { error : util.format('Starting job "%s" on %s failed',
                 job_id, instance), fault : res.body.fault };
+
+            // handle case of import job with res.body.fault.type === 'UnknownPropertyException'
+            // this must be a support user, so we need to re-run with normal job parameters form
+            if (job_id === 'sfcc-site-archive-import' && request_doc.file_name
+                && res.body.fault && res.body.fault.type === 'UnknownPropertyException') {
+                if (!asJson) {
+                    console.warn("internal users must use different form for import; re-running job", request_doc)
+                }
+
+                return runSync(instance, job_id, {
+                    parameters: [
+                        {
+                            name: "ImportFile",
+                            value: request_doc.file_name
+                        }
+                    ]
+                }, asJson);
+            }
+
             if (asJson) {
                 console.json(result);
             } else {
@@ -362,4 +401,4 @@ module.exports.api = {
             });
         });
     }
-};
\ No newline at end of file
+};