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<!DOCTYPE html>
<html lang="en">
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<title>Mission de la Casa Support</title>
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.6/css/bootstrap.min.css">
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.6/css/bootstrap-theme.min.css">
<script src="https://ajax.googleapis.com/ajax/libs/jquery/1.11.3/jquery.min.js"></script>
<script src="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.6/js/bootstrap.min.js"></script>
<style type="text/css">
.bs-example{
margin: 20px;
}
</style>
<!-- Font Awesome -->
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/font-awesome/4.5.0/css/font-awesome.min.css" media="screen" title="no title" charset="utf-8">
<link href="jumbotron.css" rel="stylesheet">
</head>
<body>
<div class="container-black text-center">
<div class="row">
<div class="col-lg-3 col-lg-offset-1 col-md-3 col-md-offset-1 col-sm-3 col-sm-offset-1 hidden-xs">
<!-- <img class="img-fluid" style="height:auto; width:120%" src='media/header13.png'></img> -->
</div>
<div class="col-lg-4 col-lg-offset-1 col-md-4 col-md-offset-1 col-sm-4 col-sm-offset-1 hidden-xs">
</div>
<div class="col-lg-2 col-md-2 col-sm-2 hidden-xs">
<img class="img-fluid" style="height:auto; width:100%" src='media/Shift Medical - White.png'></img>
</div>
</div>
</div>
<div class="container-wallpaper">
<div class="container">
<div class="row">
<div class="col-lg-10 col-lg-offset-1 col-md-8 col-md-offset-2 col-sm-8 col-sm-offset-2 hidden-xs text-center">
<h2 style="color:#5999C6">WELCOME TO THE SHIFT MEDICAL!</h2>
</div>
<div class="hidden-lg hidden-md hidden-sm col-xs-8 col-xs-offset-2 text-center">
<h3 style="color:#5999C6">WELCOME TO THE SHIFT MEDICAL!</h3>
</div>
</div>
<div class="row text-center">
<div class="col-lg-10 col-lg-offset-1 col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1">
<h4 class="lead">We are excited to partner with you to reduce the stress of filling open shifts, and make it easier for your medical staff to find additional shifts that fit within their schedules.</h4>
</div>
</div>
</div>
</div>
<div class="container">
<div class="row">
<div class="col-lg-10 col-lg-offset-1 col-md-8 col-md-offset-2 col-sm-8 col-sm-offset-2 hidden-xs text-center">
<h2 style="color:#5999C6;margin-bottom:30px">HELP TOPICS</h2>
</div>
<div class="hidden-lg hidden-md hidden-sm col-xs-8 col-xs-offset-2 text-center">
<h3 style="color:#5999C6">HELP TOPICS</h3>
</div>
</div>
<div class="row text-center">
<div class="col-lg-10 col-lg-offset-1 col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1">
<h4 class="lead">To help you get up and running quickly we have provided step-by-step instructions for some of the most commonly used features of the Shift Medical platform.</h4>
</div>
</div>
<div class="row">
<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12">
<table class="table table-condensed" style="margin-top: 30px;">
<thead>
</thead>
<tbody>
<tr style="background-color:#5999C6;">
<td>
<p class="lead" style="margin-bottom: 0px;color:#ffffff">For Nursing Staff</p>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionThirteen" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> A Brief Introduction to the Shift Medical platform for Nursing Staff </h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionThirteen" class="collapse">
<h5>
The Shift Medical platform replaces your organization's phone tree and allows your scheduler and nurse managers to immediately notify you of open shifts. Based on your personal preferences, these notifications are sent to either your smartphone via text, or your e-mail account. <br><br>Using the link that is provided in the notification you are able to view the details of the shift online and apply for it. Once you apply, the scheduler/manager will be notified of your interest to fill the shift. If you are chosen to fill the shift, you will receive a second notification telling you that you have been selected.
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionTwelve" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> How to Create a Nurse Staff Account</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionTwelve" class="collapse">
<h5>
A new account can only be requested by the nurse manager(s) or scheduler of an organization. If you do not currently have an account, please speak with a manager or your scheduler and ask them to submit a request to have your account created.
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionEleven" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Logging into your Account</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionEleven" class="collapse">
<h5>
You can log into your account by opening <u><a href="https://www.shiftmedical.com" target="_blank">https://www.shiftmedical.com</a></u> on any computer or mobile device with an internet connection. In the top right corner of the screen you will see the link <u><a href="https://www.shiftmedical.com/login" target="_blank">Sign In</a></u>. Click on this link and you will be directed to the log in page where you can enter your login and password. <br><br>If you are not able to remember your login and password, please send an e-mail to <a href="mailto:[email protected]"><u>[email protected]</u></a> with your full name and the name of your organization to request your login information.
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionTen" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Applying for Shifts</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionTen" class="collapse">
<h5>
<div class="row">
<div class="col-lg-2 col-lg-offset-0 col-md-2 col-md-offset-0 col-sm-2 col-sm-offset-0 col-xs-10 col-xs-offset-1">
<img src="media/apply_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>1. When a new shift is posted you will receive an SMS and/or e-mail notification with a link to log in and view the available shifts.</p>
</div>
<div class="col-lg-5 col-md-5 col-sm-5 col-xs-12">
<img src="media/apply_2.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>2. After logging into the platform you will see the open shifts in the table at the bottom of the screen. Click on the green "Apply" button next to the shift(s) that you wish to apply for.</p>
</div>
</div>
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionNine" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Changing Your Notification Settings</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionNine" class="collapse">
<h5>
<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/notify_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>1. Sign into the Shift Medical platform and click on the upsidedown triangle next to your name in the top right corner of the screen.</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/notify_2.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>2. In the dropdown menu that appears, select "Settings".</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/notify_3.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>3. The page that appears contains your personal settings. To change how you receive notifications, select the appropriate option and click the "Submit" button to save your selection.</p>
</div>
</div>
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionEight" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Changing your Password</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionEight" class="collapse">
<h5>
<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/psw_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>1. Similar to changing your notifications, click on the upsidedown triangle next to your name in the top right corner of the screen and select "Settings"</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/psw_2.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>2. The page that appears contains your personal settings. Select on the "Password" menu option in the menu on the left of the screen.</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/psw_3.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>3. To change your password, enter your current password, followed by your new password in the fields provided. Click on "Update Password" to submit the change.</p>
</div>
</div>
</h5>
</div>
</td>
</tr>
<tr style="background-color:#5999C6;">
<td>
<p class="lead" style="margin-bottom: 0px;color:#ffffff">For Managers & Schedulers</p>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionSeven" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> A Brief Introduction to the Shift Medical platform</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionSeven" class="collapse">
<h5>
The Shift Medical platform replaces your organization's existing phone tree, allowing you to quickly broadcast open shifts directly to your internal employees’ phone and e-mail. You are then instantly notified once an employee expresses interest in picking up the shift. From your desktop or phone you can review the interested employees and notify the individual you select to fill the opening.
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionSix" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> How to Create (or Delete) a User Account</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionSix" class="collapse">
<h5>
Only nurse managers or schedulers in an organization can request the creation (or deletion) of a user account. As a part of its support services, Shift Medical is happy to take of the the creation and removal of individual accounts.<br><br> Simply send an e-mail to <a href="mailto:[email protected]"><u>[email protected]</u></a> indicating whether you wish to create a new account, or delete an existing one. Please ensure to include: 1) Your Name, 2) The Organization's Name, and 3) The following information on the user account (Name, Title, E-mail & Phone Number). Within 24 hours your request will be processed and you will receive a confirmation e-mail from our support desk.
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionFive" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Logging into your Account</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionFive" class="collapse">
<h5>
You can log into your account by opening <u><a href="https://www.shiftmedical.com" target="_blank">https://www.shiftmedical.com</a></u> on any computer or mobile device with an internet connection. In the top right corner of the screen you will see the link <u><a href="https://www.shiftmedical.com/login" target="_blank">Sign In</a></u>. Click on this link and you will be directed to the log in page where you can enter your login and password. <br><br>If you are not able to remember your login and password, please send an e-mail to <a href="mailto:[email protected]"><u>[email protected]</u></a> with your full name and the name of your organization to request your login information.
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionFour" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Posting a New Shift</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionFour" class="collapse">
<h5>
<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/post_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>1. Sign into the Shift Medical platform and click the blue "Post a New Shift" button in the top left corner of the dashboard. If you are on a mobile device this will be a blue button with a white plus sign.</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/post_2.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>2. Use the form that appears to fill in the information for each shift. Required fields are marked with an asterisk.</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/post_3.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>3. Once you will in all of the required fields, the blue "Post Shift" button will be enabled and you can click it to post the shift.</p>
</div>
</div>
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionFifteen" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Reposting an Existing Shift to New Groups</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionFifteen" class="collapse">
<h5>
<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/repost_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>1. Sign into the Shift Medical platform and click the blue "View" button to the right of the shift that you wish to repost to another group. If you are on a mobile device this will be a blue button with a white "i".</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/repost_2.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>2. The screen that appears contains all of the details and activity for this shift. The table named "Recipients" lists all of the groups to which this shift has been sent. Click on the blue button beneath the table to send the shift to an additional group.</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/repost_3.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>3. In the form that appears select the group to which you want to send the shift. Next, select a bonus amount to incentivize nurses to pick up the shift. Once the required information is completed you can click the "Add" button to send the shift out to the new group.</p>
</div>
</div>
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionSixteen" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Withdrawing a Shift</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionSixteen" class="collapse">
<h5>
<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/withdraw_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>1. Sign into the Shift Medical platform and click the red "Withdraw" button to the right of the shift that you wish to withdraw. WARNING: This action cannot be undone.</p>
</div>
</div>
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionFourteen" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Reviewing & Hiring Candidates</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionFourteen" class="collapse">
<h5>
<div class="row">
<div class="col-lg-2 col-lg-offset-0 col-md-2 col-md-offset-0 col-sm-2 col-sm-offset-0 col-xs-8 col-xs-offset-2">
<img src="media/candidates_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>1. When a new candidate applies to a shift that you have posted you will receive an SMS notification with a link to log in and view the candidates.</p>
</div>
<div class="col-lg-5 col-md-5 col-sm-5 col-xs-12">
<img src="media/repost_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>2. Sign into the Shift Medical platform and click the blue "View" button to the right of the shift that you wish to repost to another group. If you are on a mobile device this will be a blue button with a white "i".</p>
</div>
<div class="col-lg-5 col-md-5 col-sm-5 col-xs-12">
<img src="media/candidates_2.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>3. The screen that appears contains all of the details and activity for this shift. The table named "Candidates" lists all of the candidates who are interested in filling the shift. Click on the green button to the right of the candidate that you wish to hire.</p>
</div>
</div>
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionThree" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Changing Notifications Settings</h5>
</td>
</tr>
<tr>
<td class="nopadrow">
<div id="accordionThree" class="collapse">
<h5>
<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/notify_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>1. Sign into the Shift Medical platform and click on the upsidedown triangle next to your name in the top right corner of the screen.</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/notify_2.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>2. In the dropdown menu that appears, select "Settings".</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/notify_3.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>3. The page that appears contains your personal settings. To change how you receive notifications, select the appropriate option and click the "Submit" button to save your selection.</p>
</div>
</div>
</h5>
</div>
</td>
</tr>
<tr style="background-color:#f9f9f9;" data-toggle="collapse" data-target="#accordionTwo" class="clickable">
<td>
<h5><i class="fa fa-chevron-right"></i> Changing your Password</h5>
</td>
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<tr>
<td class="nopadrow">
<div id="accordionTwo" class="collapse">
<h5>
<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/psw_1.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>1. Similar to changing your notifications, click on the upsidedown triangle next to your name in the top right corner of the screen and select "Settings"</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/psw_2.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>2. The page that appears contains your personal settings. Select on the "Password" menu option in the menu on the left of the screen.</p>
</div>
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-12">
<img src="media/psw_3.png" class="img-fluid" style="height:auto; max-width:100%;border:solid;border-width:.5px" ></img>
<br><br><p>3. To change your password, enter your current password, followed by your new password in the fields provided. Click on "Update Password" to submit the change.</p>
</div>
</div>
</h5>
</div>
</td>
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<h2 style="color:#5999C6">FREQUENTLY ASKED QUESTIONS</h2>
</div>
<div class="hidden-lg hidden-md hidden-sm col-xs-8 col-xs-offset-2 text-center">
<h3 style="color:#5999C6">FREQUENTLY ASKED QUESTIONS</h3>
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<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-4">
<p class=" lead text-right"><b>Where can I find open shifts?</b></p>
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<div class="col-lg-8 col-md-8 col-sm-8 col-xs-8">
<p class=" lead">Log into <u><a href="https://www.shiftmedical.com" target="_blank">https://www.shiftmedical.com</a></u> from any mobile device or computer with internet access. You will be taken directly to your organization's dashboard and a list of its open shifts. This dashboard is always up to date, so check back often for new shifts.</p>
</div>
</div>
<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-4">
<p class="lead text-right"><b>What is my log-in and password?</b></p>
</div>
<div class="col-lg-8 col-md-8 col-sm-8 col-xs-8">
<p class=" lead">Your login and password have been e-mailed and texted to you directly. If you have not received them yet, or if you cannot find them, e-mail us at <a href="mailto:[email protected]"><u>[email protected]</u></a> and we will resend them to you.</p>
</div>
</div>
<div class="row">
<div class="col-lg-4 col-md-4 col-sm-4 col-xs-4">
<p class="lead text-right"><b>Where can I get help?</b></p>
</div>
<div class="col-lg-8 col-md-8 col-sm-8 col-xs-8">
<p class=" lead">Our support team is available via e-mail (<a href="mailto:[email protected]"><u>[email protected]</u></a>), phone (415-639-9881) and online chat through your organization dashboard.</p>
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</div>
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<div class="row">
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<h2>Any other questions?</h2>
<h4>E-mail us at <a href="mailto:[email protected]"><u>[email protected]</u></a></h4>
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