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Copy file name to clipboardExpand all lines: reporting-samples/graphql-sample/DataDictionary/CSR.md
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@@ -200,3 +200,5 @@ Note - These fields are applicable only for the API and not for Analyzer UI.
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| manualAssignCount | Int | The number of times agents manually assigned the contact to themselves. | Yes | Yes | Yes | Yes |
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| contactPriority | Int | The assigned priority (via flow) when the contact enters the queue. | Yes | Yes | Yes | Yes |
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| transferEpDN | String | EP-DN number to which transfer was done. | Yes | Yes | Yes | Yes |
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| topicName | String | Topic name is an AI-generated label summarizing the main reason behind a customer interaction. Topics are generated by clustering similar contact drivers across interactions into meaningful labels. Note: The field displays N/A until the interaction is analyzed by Topic Analytics.| Yes | Yes | Yes | Yes |
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| contactDriver | String | Contact driver is an AI-generated summary of the initial reason for the contact. The field displays N/A until the interaction is analyzed by Topic Analytics. | Yes | Yes | Yes | Yes |
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