diff --git a/s3-bedrock-batch-inference-cdk/README.md b/s3-bedrock-batch-inference-cdk/README.md new file mode 100644 index 000000000..1dfa32208 --- /dev/null +++ b/s3-bedrock-batch-inference-cdk/README.md @@ -0,0 +1,103 @@ +# Amazon S3 to Amazon Bedrock Batch Inference using an Amazon EventBridge Rule + +This pattern demonstrates how to trigger a Bedrock batch inference job when an object, that is the input to the batch inference job, is uploaded to S3. The pattern is implemented using AWS CDK. + +Learn more about this pattern at [Serverless Land Patterns](https://serverlessland.com/patterns/s3-eventbridge-bedrock-batch-cdk) + +Important: this application uses various AWS services and there are costs associated with these services after the Free Tier usage - please see the AWS Pricing page for details. You are responsible for any AWS costs incurred. No warranty is implied in this example. + +## Pre-requisites + +- [Create an AWS account](https://portal.aws.amazon.com/gp/aws/developer/registration/index.html) if you do not already have one and log in. The IAM user that you use must have sufficient permissions to make necessary AWS service calls and manage AWS resources. +- **[ IMPORTANT]** This pattern uses an example input that is [based on Messages API](https://docs.aws.amazon.com/bedrock/latest/userguide/batch-inference-data.html#batch-inference-data-ex-text) format of Anthropic Claude. Only specific models support batch inference in specific regions. Check the [supported regions and models](https://docs.aws.amazon.com/bedrock/latest/userguide/batch-inference-supported.html) section of the batch inference documentation and make sure you have access to [the correct Claude model](https://docs.aws.amazon.com/bedrock/latest/userguide/model-access-modify.html) that you want to use. +- [AWS CLI](https://docs.aws.amazon.com/cli/latest/userguide/install-cliv2.html) installed and configured +- [Git Installed](https://git-scm.com/book/en/v2/Getting-Started-Installing-Git) +- [AWS CDK](https://docs.aws.amazon.com/cdk/latest/guide/cli.html) installed and configured +- [Python 3.13](https://www.python.org/downloads/) installed + +## Deployment Instructions + +1. Create a new directory, navigate to that directory in a terminal and clone the GitHub repository: + + ```shell + git clone https://github.com/aws-samples/serverless-patterns + ``` +2. Change directory to the pattern directory: + + ```shell + cd s3-bedrock-batch-inference-cdk + ``` + +3. Create and activate a Python virtual environment: + + ```shell + python3 -m venv .venv + source .venv/bin/activate + ``` + +4. Install the required dependencies: + + ```shell + pip3 install -r requirements.txt + ``` + +5. Set your AWS region (replace `us-west-2` with your desired region): + + ```shell + export AWS_REGION=us-west-2 + ``` + +6. Deploy the stack by running the command below. Replace `ModelARN` with the ARN of the model you want to use. For example, if you want to use **Claude 3.5 Sonnet** in **us-west-2** the ARN would be `arn:aws:bedrock:us-west-2::foundation-model/anthropic.claude-3-5-sonnet-20240620-v1:0`. + + **Note:** You can find the complete list of foundation model that support batch inference in the [AWS Bedrock documentation](https://docs.aws.amazon.com/bedrock/latest/userguide/batch-inference-supported.html). The ARN format is: `arn:aws:bedrock:::foundation-model/` + + ```shell + cdk deploy --parameters ModelARN= + ``` + + **Note:** You will be prompted to confirm the deployment. Type `y` and press Enter to proceed. + +## How it works +![End to End Architecture](images/architecture.png) + +This pattern creates an S3 bucket to store the input and output of the batch inference job. It also creates an EventBridge rule that is triggered when a batch inference input file is uploaded. + +When the EventBridge rule is triggered, it uses an AWS-managed Lambda function (created automatically by the `AwsApi` target) to call the Bedrock `createModelInvocationJob` API. This Lambda function creates a new Bedrock batch inference job with the specified model and the uploaded input file. The output of the batch inference job is stored in the same S3 bucket. + +**Architecture Flow:** +1. Input file (`input.jsonl`) is uploaded to S3 bucket under `/input/` prefix +2. S3 sends an event to EventBridge when the object is created +3. EventBridge rule matches the event and triggers an AWS-managed Lambda function +4. The Lambda function calls the Bedrock `createModelInvocationJob` API +5. Bedrock processes the batch inference job and stores results in S3 under `/output/` prefix + +## Testing + - Once the pattern is deployed successfully you should see the name of the S3 bucket in the CDK output. + - Upload the sample `input.jsonl` to this bucket by running this command + ```shell + aws s3 cp model_input/input.jsonl s3:///input/ + ``` + - The upload will trigger the batch inference job. You can check the status of the job on the [AWS Console](https://console.aws.amazon.com/bedrock/home?#/batch-inference) or alternatively, you can use this command: + ```shell + aws bedrock list-model-invocation-jobs | jq '.invocationJobSummaries[] | {jobArn, status, submitTime}' + ``` + - Once the batch inference job's status is "Completed" (this may take 30+ minutes), you can check the results by navigating to the [S3 bucket](https://console.aws.amazon.com/s3/buckets?&bucketType=general) and checking the `output` prefix + + +## Cleanup + +1. Empty the S3 bucket before deleting the stack: + ```bash + aws s3 rm s3:// --recursive + ``` + +2. Delete the stack by running the command below: + ```bash + cdk destroy + ``` + +--- + +Copyright 2025 Amazon.com, Inc. or its affiliates. All Rights Reserved. + +SPDX-License-Identifier: MIT-0 diff --git a/s3-bedrock-batch-inference-cdk/app.py b/s3-bedrock-batch-inference-cdk/app.py new file mode 100644 index 000000000..a889dc886 --- /dev/null +++ b/s3-bedrock-batch-inference-cdk/app.py @@ -0,0 +1,10 @@ +#!/usr/bin/env python3 + +import aws_cdk as cdk + +from bedrock_batch_inference.bedrock_batch_inference_pattern_stack import BedrockBatchInferencePatternStack + +app = cdk.App() +stack = BedrockBatchInferencePatternStack(app, "BedrockBatchInferencePatternStack") + +app.synth() diff --git a/s3-bedrock-batch-inference-cdk/bedrock_batch_inference/__init__.py b/s3-bedrock-batch-inference-cdk/bedrock_batch_inference/__init__.py new file mode 100644 index 000000000..e69de29bb diff --git a/s3-bedrock-batch-inference-cdk/bedrock_batch_inference/bedrock_batch_inference_pattern_stack.py b/s3-bedrock-batch-inference-cdk/bedrock_batch_inference/bedrock_batch_inference_pattern_stack.py new file mode 100644 index 000000000..5c5eef089 --- /dev/null +++ b/s3-bedrock-batch-inference-cdk/bedrock_batch_inference/bedrock_batch_inference_pattern_stack.py @@ -0,0 +1,108 @@ +#!/usr/bin/env python3 +import time + +from aws_cdk import ( + Stack, + aws_s3 as s3, + aws_events as events, + aws_events_targets as targets, + aws_iam as iam, + CfnOutput, CfnParameter, +) +from aws_cdk.aws_iam import PolicyStatement +from constructs import Construct + + +class BedrockBatchInferencePatternStack(Stack): + + def __init__(self, scope: Construct, construct_id: str, **kwargs) -> None: + super().__init__(scope, construct_id, **kwargs) + + # Accept the model id as a parameter + model_id = CfnParameter(self, "ModelARN", + type="String", + description="ARN of the the Claude model that you want to use for batch inference. ", + ) + + # Create an S3 bucket with default encryption + bucket = s3.Bucket( + self, + "BatchInfBucket", + encryption=s3.BucketEncryption.S3_MANAGED, + enforce_ssl=True, + versioned=True, + event_bridge_enabled=True, # Enable EventBridge notifications + ) + + # Create IAM role for Bedrock + bedrock_role = iam.Role( + self, + "BedrockBatchInferenceRole", + assumed_by=iam.ServicePrincipal("bedrock.amazonaws.com") + ) + + # Add S3 permissions to the role + bedrock_role.add_to_policy(iam.PolicyStatement( + actions=["s3:GetObject", "s3:PutObject", "s3:ListBucket"], + resources=[ + f"{bucket.bucket_arn}", + f"{bucket.bucket_arn}/*", + ] + )) + + statement = PolicyStatement( + actions=["bedrock:CreateModelInvocationJob", "iam:PassRole"], + resources=[f"arn:aws:bedrock:{Stack.of(self).region}:{Stack.of(self).account}:model-invocation-job/*", + model_id.value_as_string, + bedrock_role.role_arn], + effect=iam.Effect.ALLOW + ) + + # Create EventBridge rule to trigger Bedrock model invocation when input.jsonl file is + # uploaded to S3 under /input prefix + # Note: The AwsApi target creates an AWS-managed Lambda function that makes the actual API call + events.Rule( + self, + "S3ToBedrockBatchInferenceRule", + event_pattern=events.EventPattern( + source=["aws.s3"], + detail_type=["Object Created"], + detail={ + "bucket": { + "name": [bucket.bucket_name] + }, + "object": { + "key": ["input/input.jsonl"] + } + } + ), + + targets=[targets.AwsApi( + service="bedrock", + action="createModelInvocationJob", + parameters={ + "modelId": model_id.value_as_string, + "jobName": f"batch-inference-job-{int(time.time())}", + "inputDataConfig": { + "s3InputDataConfig": { + "s3Uri": f"s3://{bucket.bucket_name}/input/input.jsonl" + } + }, + "outputDataConfig": { + "s3OutputDataConfig": { + "s3Uri": f"s3://{bucket.bucket_name}/output/" + } + }, + "roleArn": bedrock_role.role_arn + }, + policy_statement=statement + )] + ) + + # Output the bucket name + CfnOutput( + self, + "BatchInferenceBucketName", + value=bucket.bucket_name, + description="S3 bucket to store the batch inference input and output" + ) diff --git a/s3-bedrock-batch-inference-cdk/cdk.json b/s3-bedrock-batch-inference-cdk/cdk.json new file mode 100644 index 000000000..4563c7371 --- /dev/null +++ b/s3-bedrock-batch-inference-cdk/cdk.json @@ -0,0 +1,79 @@ +{ + "app": "python3 app.py", + "watch": { + "include": [ + "**" + ], + "exclude": [ + "README.md", + "cdk*.json", + "requirements*.txt", + "source.bat", + "**/__init__.py", + "**/__pycache__", + "tests" + ] + }, + "context": { + "@aws-cdk/aws-lambda:recognizeLayerVersion": true, + "@aws-cdk/core:checkSecretUsage": true, + "@aws-cdk/core:target-partitions": [ + "aws", + "aws-cn" + ], + "@aws-cdk-containers/ecs-service-extensions:enableDefaultLogDriver": true, + "@aws-cdk/aws-ec2:uniqueImdsv2TemplateName": true, + "@aws-cdk/aws-ecs:arnFormatIncludesClusterName": true, + "@aws-cdk/aws-iam:minimizePolicies": true, + "@aws-cdk/core:validateSnapshotRemovalPolicy": true, + "@aws-cdk/aws-codepipeline:crossAccountKeyAliasStackSafeResourceName": true, + "@aws-cdk/aws-s3:createDefaultLoggingPolicy": true, + "@aws-cdk/aws-sns-subscriptions:restrictSqsDescryption": true, + "@aws-cdk/aws-apigateway:disableCloudWatchRole": true, + "@aws-cdk/core:enablePartitionLiterals": true, + "@aws-cdk/aws-events:eventsTargetQueueSameAccount": true, + "@aws-cdk/aws-ecs:disableExplicitDeploymentControllerForCircuitBreaker": true, + "@aws-cdk/aws-iam:importedRoleStackSafeDefaultPolicyName": true, + "@aws-cdk/aws-s3:serverAccessLogsUseBucketPolicy": true, + "@aws-cdk/aws-route53-patters:useCertificate": true, + "@aws-cdk/customresources:installLatestAwsSdkDefault": false, + "@aws-cdk/aws-rds:databaseProxyUniqueResourceName": true, + "@aws-cdk/aws-codedeploy:removeAlarmsFromDeploymentGroup": true, + "@aws-cdk/aws-apigateway:authorizerChangeDeploymentLogicalId": true, + "@aws-cdk/aws-ec2:launchTemplateDefaultUserData": true, + "@aws-cdk/aws-secretsmanager:useAttachedSecretResourcePolicyForSecretTargetAttachments": true, + "@aws-cdk/aws-redshift:columnId": true, + "@aws-cdk/aws-stepfunctions-tasks:enableEmrServicePolicyV2": true, + "@aws-cdk/aws-ec2:restrictDefaultSecurityGroup": true, + "@aws-cdk/aws-apigateway:requestValidatorUniqueId": true, + "@aws-cdk/aws-kms:aliasNameRef": true, + "@aws-cdk/aws-autoscaling:generateLaunchTemplateInsteadOfLaunchConfig": true, + "@aws-cdk/core:includePrefixInUniqueNameGeneration": true, + "@aws-cdk/aws-efs:denyAnonymousAccess": true, + "@aws-cdk/aws-opensearchservice:enableOpensearchMultiAzWithStandby": true, + "@aws-cdk/aws-lambda-nodejs:useLatestRuntimeVersion": true, + "@aws-cdk/aws-efs:mountTargetOrderInsensitiveLogicalId": true, + "@aws-cdk/aws-rds:auroraClusterChangeScopeOfInstanceParameterGroupWithEachParameters": true, + "@aws-cdk/aws-appsync:useArnForSourceApiAssociationIdentifier": true, + "@aws-cdk/aws-rds:preventRenderingDeprecatedCredentials": true, + "@aws-cdk/aws-codepipeline-actions:useNewDefaultBranchForCodeCommitSource": true, + "@aws-cdk/aws-cloudwatch-actions:changeLambdaPermissionLogicalIdForLambdaAction": true, + "@aws-cdk/aws-codepipeline:crossAccountKeysDefaultValueToFalse": true, + "@aws-cdk/aws-codepipeline:defaultPipelineTypeToV2": true, + "@aws-cdk/aws-kms:reduceCrossAccountRegionPolicyScope": true, + "@aws-cdk/aws-eks:nodegroupNameAttribute": true, + "@aws-cdk/aws-ec2:ebsDefaultGp3Volume": true, + "@aws-cdk/aws-ecs:removeDefaultDeploymentAlarm": true, + "@aws-cdk/custom-resources:logApiResponseDataPropertyTrueDefault": false, + "@aws-cdk/aws-s3:keepNotificationInImportedBucket": false, + "@aws-cdk/aws-ecs:reduceEc2FargateCloudWatchPermissions": true, + "@aws-cdk/aws-dynamodb:resourcePolicyPerReplica": true, + "@aws-cdk/aws-ec2:ec2SumTImeoutEnabled": true, + "@aws-cdk/aws-appsync:appSyncGraphQLAPIScopeLambdaPermission": true, + "@aws-cdk/aws-rds:setCorrectValueForDatabaseInstanceReadReplicaInstanceResourceId": true, + "@aws-cdk/core:cfnIncludeRejectComplexResourceUpdateCreatePolicyIntrinsics": true, + "@aws-cdk/aws-lambda-nodejs:sdkV3ExcludeSmithyPackages": true, + "@aws-cdk/aws-stepfunctions-tasks:fixRunEcsTaskPolicy": true, + "@aws-cdk/aws-ec2:bastionHostUseAmazonLinux2023ByDefault": true + } +} diff --git a/s3-bedrock-batch-inference-cdk/example.json b/s3-bedrock-batch-inference-cdk/example.json new file mode 100644 index 000000000..8088c399a --- /dev/null +++ b/s3-bedrock-batch-inference-cdk/example.json @@ -0,0 +1,81 @@ +{ + "title": "Amazon S3 to Amazon Bedrock Batch Inference using an Amazon EventBridge Rule", + "description": "This pattern demonstrates how to trigger a Bedrock batch inference job when an object, that is the input to the batch inference job, is uploaded to S3. The pattern is implemented using AWS CDK.", + "language": "Python", + "level": "200", + "framework": "CDK", + "introBox": { + "headline": "How it works", + "text": [ + "This pattern creates an S3 bucket to store the input and output of the batch inference job.", + "It also creates an EventBridge rule that is triggered when a batch inference input file is uploaded.", + "When the EventBridge rule is triggered, it uses an AWS-managed Lambda function (created automatically by the AwsApi target) to call the Bedrock createModelInvocationJob API.", + "This Lambda function creates a new Bedrock batch inference job with the specified model and the uploaded input file.", + "The output of the batch inference job is stored in the same S3 bucket." + ] + }, + "gitHub": { + "template": { + "repoURL": "https://github.com/aws-samples/serverless-patterns/tree/main/s3-bedrock-batch-inference-cdk", + "templateURL": "serverless-patterns/s3-bedrock-batch-inference-cdk", + "projectFolder": "s3-bedrock-batch-inference-cdk", + "templateFile": "app.py" + } + }, + "resources": { + "bullets": [ + { + "text": "Amazon Bedrock Batch Inference Documentation", + "link": "https://docs.aws.amazon.com/bedrock/latest/userguide/batch-inference.html" + }, + { + "text": "Supported Models and Regions for Batch Inference", + "link": "https://docs.aws.amazon.com/bedrock/latest/userguide/batch-inference-supported.html" + }, + { + "text": "EventBridge Targets Documentation", + "link": "https://docs.aws.amazon.com/eventbridge/latest/userguide/eb-targets.html" + }, + { + "text": "AWS CDK EventBridge Targets", + "link": "https://docs.aws.amazon.com/cdk/api/v2/python/aws_cdk.aws_events_targets.html" + } + ] + }, + "deploy": { + "text": [ + "python3 -m venv .", + "source ./bin/activate", + "pip3 install -r requirements.txt", + "export AWS_REGION=us-west-2", + "cdk deploy --parameters ModelARN=" + ] + }, + "testing": { + "text": [ + "Upload the sample input file: aws s3 cp model_input/input.jsonl s3://{S3 bucket name}/input/", + "Check batch inference job status: aws bedrock list-model-invocation-jobs | jq '.invocationJobSummaries[] | {jobArn, status, submitTime}'", + "Once completed (30+ minutes), check results in S3 bucket under 'output' prefix" + ] + }, + "cleanup": { + "text": [ + "Empty the S3 bucket: aws s3 rm s3://{S3 bucket name} --recursive", + "Delete the stack: cdk destroy" + ] + }, + "authors": [ + { + "name": "Biswanath Mukherjee", + "image": "https://serverlessland.com/assets/images/resources/contributors/biswanath-mukherjee.jpg", + "bio": "I am a Sr. Solutions Architect working at AWS India.", + "linkedin": "biswanathmukherjee" + }, + { + "name": "Rakshith Rao", + "image": "https://serverlessland.com/assets/images/resources/contributors/rakshith-rao.png", + "bio": "I am a Senior Solutions Architect at AWS and help our strategic customers build and operate their key workloads on AWS.", + "linkedin": "rakshithrao" + } + ] +} diff --git a/s3-bedrock-batch-inference-cdk/images/architecture.png b/s3-bedrock-batch-inference-cdk/images/architecture.png new file mode 100644 index 000000000..2fe3c607f Binary files /dev/null and b/s3-bedrock-batch-inference-cdk/images/architecture.png differ diff --git a/s3-bedrock-batch-inference-cdk/model_input/input.jsonl b/s3-bedrock-batch-inference-cdk/model_input/input.jsonl new file mode 100644 index 000000000..d16cb80e5 --- /dev/null +++ b/s3-bedrock-batch-inference-cdk/model_input/input.jsonl @@ -0,0 +1,105 @@ +{"recordId": "CALL0000001","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000002","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000003","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000004","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000005","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000006","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000007","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000008","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000009","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000010","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000011","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000012","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000013","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000014","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000015","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000016","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000017","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000018","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000019","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000020","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000021","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000022","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000023","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000024","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000025","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000026","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000027","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000028","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000029","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000030","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000031","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000032","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000033","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000034","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000035","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000036","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000037","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000038","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000039","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000040","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000041","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000042","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000043","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000044","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000045","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000046","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000047","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000048","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000049","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000050","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000051","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000052","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000053","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000054","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000055","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000056","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000057","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000058","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000059","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000060","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000061","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000062","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000063","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000064","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000065","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000066","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000067","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000068","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000069","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000070","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000071","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000072","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000073","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000074","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000075","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000076","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000077","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000078","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000079","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000080","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000081","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000082","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000083","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000084","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000085","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000086","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000087","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000088","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000089","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000090","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000091","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000092","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000093","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000094","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000095","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000096","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000097","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000098","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000099","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000100","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000101","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000102","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000103","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000104","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} +{"recordId": "CALL0000105","modelInput":{"anthropic_version": "bedrock-2023-05-31","max_tokens": 1024,"messages":[{"role": "user","content":[{"type": "text","text": "Summarize the following call transcript: Customer Service Agent: \"Thank you for contacting Amazon Customer Service. My name is Sarah. How may I assist you today?\" Customer: \"Hi Sarah, I received a coffee maker I ordered last week, but it's not working properly. I'd like to return it.\" Customer Service Agent: \"I'm sorry to hear about the issue with your coffee maker. I'll be happy to help you with the return process. Could you please provide your order number?\" Customer: \"Yes, it's #ABC123456.\" Customer Service Agent: \"Thank you. I can see that you ordered the Premium Coffee Maker on April 3rd. Could you tell me what specific issues you're experiencing with the product?\" Customer: \"When I try to brew coffee, it makes a loud noise and only produces half a cup, even when filled with the correct amount of water.\" Customer Service Agent: \"I understand how frustrating that must be. Since the product is defective, I'll process a free return for you. You won't have to pay any shipping costs. Would you like a refund or a replacement?\" Customer: \"I'd prefer a refund, please.\" Customer Service Agent: \"I'll process that right away. I'm generating a return label that will be sent to your email within the next 10 minutes. Once you receive it, simply pack the coffee maker in a secure box, attach the label, and drop it off at any UPS location. Once we receive the return, your refund will be processed within 2-3 business days.\" Customer: \"That sounds good. How long do I have to send it back?\" Customer Service Agent: \"You have 30 days to return the item using the provided label. Is there anything else I can help you with today?\" Customer: \"No, that's all. Thanks for your help, Sarah.\" Customer Service Agent: \"You're welcome! Thank you for contacting Amazon Customer Service. Have a great day!\""}]}]}} \ No newline at end of file diff --git a/s3-bedrock-batch-inference-cdk/requirements.txt b/s3-bedrock-batch-inference-cdk/requirements.txt new file mode 100644 index 000000000..c6c85d4a9 --- /dev/null +++ b/s3-bedrock-batch-inference-cdk/requirements.txt @@ -0,0 +1,2 @@ +aws-cdk-lib==2.173.4 +constructs>=10.0.0,<11.0.0 diff --git a/s3-bedrock-batch-inference-cdk/s3-bedrock-batch-inference-cdk.json b/s3-bedrock-batch-inference-cdk/s3-bedrock-batch-inference-cdk.json new file mode 100644 index 000000000..de13f8857 --- /dev/null +++ b/s3-bedrock-batch-inference-cdk/s3-bedrock-batch-inference-cdk.json @@ -0,0 +1,122 @@ +{ + "title": "Amazon S3 to Amazon Bedrock Batch Inference with EventBridge Trigger", + "description": "Demonstrates automated Bedrock batch inference triggered by S3 file uploads, orchestrated via EventBridge rules. Implemented using AWS CDK.", + "language": "Python", + "level": "200", + "framework": "AWS CDK", + "introBox": { + "headline": "How it works", + "text": [ + "This pattern creates an S3 bucket to store the input and output of the batch inference job.", + "It also creates an EventBridge rule that is triggered when a batch inference input file is uploaded.", + "When the EventBridge rule is triggered, it uses an AWS-managed Lambda function (created automatically by the AwsApi target) to call the Bedrock createModelInvocationJob API.", + "This Lambda function creates a new Bedrock batch inference job with the specified model and the uploaded input file.", + "The output of the batch inference job is stored in the same S3 bucket." + ] + }, + "gitHub": { + "template": { + "repoURL": "https://github.com/aws-samples/serverless-patterns/tree/main/s3-bedrock-batch-inference-cdk", + "templateURL": "serverless-patterns/s3-bedrock-batch-inference-cdk", + "projectFolder": "s3-bedrock-batch-inference-cdk", + "templateFile": "app.py" + } + }, + "resources": { + "bullets": [ + { + "text": "Amazon Bedrock Batch Inference Documentation", + "link": "https://docs.aws.amazon.com/bedrock/latest/userguide/batch-inference.html" + }, + { + "text": "Supported Models and Regions for Batch Inference", + "link": "https://docs.aws.amazon.com/bedrock/latest/userguide/batch-inference-supported.html" + }, + { + "text": "EventBridge Targets Documentation", + "link": "https://docs.aws.amazon.com/eventbridge/latest/userguide/eb-targets.html" + }, + { + "text": "AWS CDK EventBridge Targets", + "link": "https://docs.aws.amazon.com/cdk/api/v2/python/aws_cdk.aws_events_targets.html" + } + ] + }, + "deploy": { + "text": [ + "python3 -m venv .", + "source ./bin/activate", + "pip3 install -r requirements.txt", + "export AWS_REGION=us-west-2", + "cdk deploy --parameters ModelARN=" + ] + }, + "testing": { + "text": [ + "Upload the sample input file: aws s3 cp model_input/input.jsonl s3://{S3 bucket name}/input/", + "Check batch inference job status: aws bedrock list-model-invocation-jobs | jq '.invocationJobSummaries[] | {jobArn, status, submitTime}'", + "Once completed (30+ minutes), check results in S3 bucket under 'output' prefix" + ] + }, + "cleanup": { + "text": [ + "Empty the S3 bucket: aws s3 rm s3://{S3 bucket name} --recursive", + "Delete the stack: cdk destroy" + ] + }, + "authors": [ + { + "name": "Biswanath Mukherjee", + "image": "https://serverlessland.com/assets/images/resources/contributors/biswanath-mukherjee.jpg", + "bio": "I am a Sr. Solutions Architect working at AWS India.", + "linkedin": "biswanathmukherjee" + }, + { + "name": "Rakshith Rao", + "image": "https://serverlessland.com/assets/images/resources/contributors/rakshith-rao.png", + "bio": "I am a Senior Solutions Architect at AWS and help our strategic customers build and operate their key workloads on AWS.", + "linkedin": "rakshithrao" + } + ], + "patternArch": { + "icon1": { + "x": 10, + "y": 50, + "service": "s3", + "label": "Amazon S3" + }, + "icon2": { + "x": 35, + "y": 50, + "service": "eventbridge", + "label": "Amazon EventBridge" + }, + "icon3": { + "x": 60, + "y": 50, + "service": "lambda", + "label": "AWS Lambda" + }, + "icon4": { + "x": 85, + "y": 50, + "service": "bedrock", + "label": "Amazon Bedrock" + }, + "line1": { + "from": "icon1", + "to": "icon2", + "label": "" + }, + "line2": { + "from": "icon2", + "to": "icon3", + "label": "" + }, + "line3": { + "from": "icon3", + "to": "icon4", + "label": "" + } + } +} \ No newline at end of file