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Failed to load connection info Timeout error #3309

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TheBridgeJohnston opened this issue Feb 21, 2025 · 0 comments
Open
2 tasks done

Failed to load connection info Timeout error #3309

TheBridgeJohnston opened this issue Feb 21, 2025 · 0 comments
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BUG Something isn't working

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@TheBridgeJohnston
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Is this a bug in companion itself or a module?

  • I believe this to be a bug in companion

Is there an existing issue for this?

  • I have searched the existing issues

Describe the bug

completed an upgrade to Companion 3.5.2 on Windows 11. Now experiencing continuous connection failure error messages on all 4 installed connections and connection configuration details become inaccessible. The application becomes so busy from connection failures, processing incoming MIDI commands and related triggers can take several minutes. A cold start of the Windows machine will result in normal performance temporarily. The application will eventually exhibit the failure. Launching the GUI generally triggers immediate failure.

Image

Steps To Reproduce

Cold restart of the machine will temporarily clear the error condition
Problem will eventually return
Launching GUI will almost immediately trigger the issue.
Web button interface typically (but not always) continues function normally during the failure

Expected Behavior

Connection configurations should be accessible from the GUI
Incoming MIDI messages and related triggers process immediately

Environment (please complete the following information)

- OS: Windows 11
- Browser:  Google Chrome and MS IE 
- Companion Version:3.52 (and 3.4.2)

Additional context

The 3.4.2 client was functioning normally before the upgrade. Did a clean install of 3.5.2 after removing all related data configuration folders and uninstalling Companion

Rolling back to 3.4.2 does not resolve the issue. Have a second installation of 3.5.2 on identical windows 11 machine without issue.

@TheBridgeJohnston TheBridgeJohnston added the BUG Something isn't working label Feb 21, 2025
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