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---
layout: default
title: Features
excerpt: Cerb is the extensible platform for support teams who need more than no-code.
summary: "This page outlines the key features of Cerb, the extensible platform for support teams who need more than no-code. It includes shared inboxes for transforming any email or social account into a team inbox, collaborative workspaces for fully customizing dashboards and pages, AI Agents for creating conversational agents, automations for building workflows and integrating with web-based APIs, and endless integrations with pre-configured connected services."
jumbotron:
title: Features
tagline: Deliver superior customer service with unlimited customization.
---
<div class="home features">
<div class="feature-row">
<h2 class="feature-title">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M22 12h-6l-2 3h-4l-2-3H2"></path><path d="M5.45 5.11L2 12v6a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2v-6l-3.45-6.89A2 2 0 0 0 16.76 4H7.24a2 2 0 0 0-1.79 1.11z"></path></svg>
<span>Shared Inboxes</span>
</h2>
<div class="feature-content">
<div class="feature-image">
<a href="/docs/tickets/">
<img src="/assets/images/home/features/thumbs/shared-inboxes.png" width="1200" height="630" class="tilt-left">
</a>
</div>
<div class="feature-description">
<ul>
<li>Transform any email or social account into a team inbox</li>
<li>Handle thousands of issues per day</li>
<li>Automate routing, assignment, and prioritization</li>
<li>Display customer info and related data in conversations</li>
<li>Reply quickly with snippets and contextual auto-responses</li>
<li>Resolve common issues with custom shortcuts</li>
<li>Bulk update and reply to multiple related conversations at once</li>
<li>Enforce service level agreements and track customer satisfaction</li>
</ul>
<a href="/docs/tickets/" class="feature-link">Learn about shared inboxes</a>
</div>
</div>
</div>
<div class="feature-row reverse">
<h2 class="feature-title">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="3" y="3" width="7" height="7"></rect><rect x="14" y="3" width="7" height="7"></rect><rect x="14" y="14" width="7" height="7"></rect><rect x="3" y="14" width="7" height="7"></rect></svg>
<span>Collaborative Workspaces</span>
</h2>
<div class="feature-content">
<div class="feature-image">
<a href="/docs/workspaces/">
<img src="/assets/images/home/features/thumbs/mission-control.png" width="1200" height="630" class="tilt-right">
</a>
</div>
<div class="feature-description">
<ul>
<li>Fully customize dashboards and pages with tabs and widgets</li>
<li>Filter and manipulate data with powerful search and data queries</li>
<li>Comment on records and @mention team members to notify them</li>
<li>Bring your own data with custom records and fields</li>
<li>Monitor new activity on watched records with notifications</li>
</ul>
<a href="/docs/workspaces/" class="feature-link">Explore workspaces</a>
</div>
</div>
</div>
<div class="feature-row">
<h2 class="feature-title">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="3" y="11" width="18" height="10" rx="2"></rect><circle cx="12" cy="5" r="2"></circle><path d="M12 7v4"></path><line x1="8" y1="16" x2="8" y2="16"></line><line x1="16" y1="16" x2="16" y2="16"></line></svg>
<span>AI Agents</span>
</h2>
<div class="feature-content">
<div class="feature-image">
<a href="/docs/interactions/">
<img src="/assets/images/home/features/thumbs/interactive-agents.png" width="1200" height="630" class="tilt-left">
</a>
</div>
<div class="feature-description">
<ul>
<li>Create conversational agents to assist workers and clients</li>
<li>Integrate with state-of-the-art language models from multiple providers</li>
<li>Give agents tools to reference knowledge and perform actions</li>
<li>Review chat transcripts to continuously improve agents</li>
<li>Transition seamlessly between chat and form-based interactions</li>
<li>Deploy agents on any website</li>
</ul>
<a href="/docs/interactions/" class="feature-link">Discover AI agents</a>
</div>
</div>
</div>
<div class="feature-row reverse">
<h2 class="feature-title">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><polyline points="16 18 22 12 16 6"></polyline><polyline points="8 6 2 12 8 18"></polyline></svg>
<span>Automations</span>
</h2>
<div class="feature-content">
<div class="feature-image">
<a href="/docs/automations/">
<img src="/assets/images/home/features/thumbs/automate-workflows.png" width="1200" height="630" class="tilt-right">
</a>
</div>
<div class="feature-description">
<ul>
<li>Code from your browser with an integrated editor and debugger</li>
<li>Build rapidly with KATA -- our high-level automation language</li>
<li>Ditch the training wheels of vibe coding & point-and-click tools</li>
<li>Trigger your code from events and interactive toolbars</li>
<li>Integrate with any web-based API</li>
<li>No programming experience required -- we'll help you learn</li>
</ul>
<a href="/docs/automations/" class="feature-link">Explore automations</a>
</div>
</div>
</div>
<div class="feature-row">
<h2 class="feature-title">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M21 16V8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16z"></path><polyline points="3.27 6.96 12 12.01 20.73 6.96"></polyline><line x1="12" y1="22.08" x2="12" y2="12"></line></svg>
<span>Workflow Templates</span>
</h2>
<div class="feature-content">
<div class="feature-image">
<a href="/docs/workflows/">
<img src="/assets/images/home/features/thumbs/share-workflows.png" width="1200" height="630" class="tilt-left">
</a>
</div>
<div class="feature-description">
<ul>
<li>Build new features using Cerb's toolkit</li>
<li>Group related records and configuration into a workflow</li>
<li>Iterate confidently with a versioned change history</li>
<li>Synchronize changes through development, staging, and production</li>
<li>Enable pre-built workflows to save time</li>
<li>Collaborate with us to build exactly what you need</li>
</ul>
<a href="/docs/workflows/" class="feature-link">Learn about workflows</a>
</div>
</div>
</div>
<div class="feature-row reverse">
<h2 class="feature-title">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg>
<span>Endless Integrations</span>
</h2>
<div class="feature-content">
<div class="feature-image">
<a href="/solutions/#integrations">
<img src="/assets/images/home/features/thumbs/connected-accounts.png" width="1200" height="630" class="tilt-right">
</a>
</div>
<div class="feature-description">
<ul>
<li>Use pre-configured connected services or create your own</li>
<li>Auth with OAuth, API keys, bearer tokens, HTTP basic, AWS, and more</li>
<li>Enable single sign-on with OpenID Connect and SAML identity providers</li>
<li>Trigger and catch webhooks for real-time event handling</li>
<li>Manage data through Cerb's OAuth2 REST API</li>
<li>Create customer-facing tools with community portals</li>
<li>Extend core functionality with plugins</li>
</ul>
<a href="/solutions/#integrations" class="feature-link">Browse integrations</a>
</div>
</div>
</div>
</div>
<section class="features-cta">
<h3>Automate support your way</h3>
<p>Start building today — no credit card required.</p>
<a href="/signup/" class="cta-button">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M5 12h14"></path><path d="m12 5 7 7-7 7"></path></svg>
<span>Get Started Free</span>
</a>
</section>