MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant Exam/Learning Path: https://docs.microsoft.com/certifications/exams/mb-230 Learning Path Module Week Work with cases in Dynamics 365 Customer Service Get started with Dynamics 365 Customer Service 1 Managing cases with Dynamics 365 Customer Service Hub 2 Use Microsoft Dynamics 365 Customer Service queues to manage case workloads 3 Create or update records automatically in Customer Service Hub 4 Work with entitlements and service level agreements in Dynamics 365 Customer Service Manage service level agreements with Dynamics 365 Customer Service 5 Work with service-level agreements in Dynamics 365 Customer Service 6 Create and manage entitlements in Microsoft Dynamics 365 Customer Service 7 Work with Knowledge Management Solutions in Dynamics 365 Customer Service Create knowledge management solutions in Dynamics 365 Customer Service 8 Search and filter knowledge articles by using Dynamics 365 Customer Service 9 Use knowledge articles to resolve Dynamics 365 Customer Service cases 10 Create surveys with Dynamics 365 Customer Voice Create a survey project with Dynamics 365 Customer Voice 11 Create customer surveys with Dynamics 365 Customer Voice 12 Send Dynamics 365 Customer Voice surveys 13 Automate Dynamics 365 Customer Voice surveys with Power Automate 14 Embed surveys in your website with Dynamics 365 Customer Voice 15 Create customer Power BI reports in Dynamics 365 Customer Voice 16 Get started with Dynamics 365 Customer Service scheduling Set up Customer Service scheduling 17 Schedule services with Customer Service scheduling 18 Help agents be more productive in Dynamics 365 Customer Service Create custom experiences for agents with the App profile manager in Customer Service 19 Enhance agent productivity with Customer Service workspace 20 Enhance agent productivity and personalization in Omnichannel for Customer Service 20 Enhance agent productivity and personalization in Customer Service Hub 21 Get started with Dynamics 365 Productivity Tools 21 Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service 22 Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service Getting started with Omnichannel for Customer Service 23 Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service 24 Deploy a Voice channel in Dynamics 365 Customer Service 25 Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service 26 Deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service 27 Integrate a Power Virtual Agents bot with Omnichannel for Customer Service 28 Work with Customer Service Insights Get started with Customer Service Insights 29 Create visualizations for Dynamics 365 Customer Service 30 Work with Customer Service call insights 30 Use Connected Customer Service with Dynamics 365 Get started with Connected Customer Service for Dynamics 365 and Azure IoT 31 Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT 32 Extend Dynamics 365 Customer Service Create custom apps for Dynamics 365 Customer Service 33 Integrate a Power Virtual Agents bot with Omnichannel for Customer Service 33