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Move to Workspace Up or Down | <kbd><spanclass="fl-pop-key"></span></kbd> + <kbd>↑</kbd>/<kbd>↓</kbd> | <kbd><spanclass="fl-pop-key"></span></kbd> + <kbd>Ctrl</kbd> + <kbd>↑</kbd>/<kbd>↓</kbd> |
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Close Window | <kbd><spanclass="fl-pop-key"></span></kbd> + <kbd>W</kbd> | <kbd><spanclass="fl-pop-key"></span></kbd> + <kbd>Q</kbd>
Move to Workspace Up or Down | <kbd><font-awesome-icon:icon="['fab', 'pop-os']"></font-awesome-icon></kbd> + <kbd>↑</kbd>/<kbd>↓</kbd> | <kbd><font-awesome-icon:icon="['fab', 'pop-os']"></font-awesome-icon></kbd> + <kbd>Ctrl</kbd> + <kbd>↑</kbd>/<kbd>↓</kbd> |
Copy file name to clipboardexpand all lines: content/before-you-open-a-support-ticket.md
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# Before You Open a Support Ticket
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This article is designed to provided a range of self-help resources from our other support articles, all in one place. Please review this article and familiarize yourself with the kind of information we will need to help diagnose your issue. Instructions for some of the testing we perform on support tickets is included.
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This article is designed to provided a range of self-help resources from our other support articles, all in one place. Please review this article and familiarize yourself with the kind of information we will need to help diagnose your issue. Instructions for some of the testing we perform on support tickets is included.
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Any information, or test results, you can provide when opening your support case, will help us resolve your issue faster.
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If you’ve already done some of these items, just let us know! Otherwise, feel free to skip that item in this list, and check the others. Please do provide the outcomes of any testing you've already done.
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**NOTE**
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You can use this article as a guide for your messaging when opening a support case. Please answer as many of the questions as you can.
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You can use this article as a guide for your messaging when opening a support case. Please answer as many of the questions as you can.
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The first message sent on a ticket does not support file attachments; however, the second message will.
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If you're having difficulty attaching a file, you can also email the file to [email protected]. Please be sure to tell us on the ticket if you have sent an email attachment.
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## Before We Begin:
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### 1. Do you have a current backup of your files?
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### 1. Do you have a current backup of your files?
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Depending on how time sensitive your issue is, the fastest resolution may be to reinstall the operating system. Re-imaging is much easier to do if we know that your important files are safe.
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Depending on how time sensitive your issue is, the fastest resolution may be to reinstall the operating system. Re-imaging is much easier to do if we know that your important files are safe.
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We have a help article on backing up your system [here](https://support.system76.com/articles/backup-files/)
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### 2. Do you have a Live USB drive with a copy of either Ubuntu or PopOS available in case we need to use it as a rescue disk?
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### 2. Do you have a Live USB drive with a copy of either Ubuntu or PopOS available in case we need to use it as a rescue disk?
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This will provide us an outside OS environment to access your installed system, potentially rescue files that have not been backed up, or quickly reinstall the OS if necessary.
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This will provide us an outside OS environment to access your installed system, potentially rescue files that have not been backed up, or quickly reinstall the OS if necessary.
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We have a help article on creating [Live USBs here](https://support.system76.com/articles/live-disk/)
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# Common Issue Sources
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## Software
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### 3. Have you tested in either the Recovery Partition or a Live USB to see if the issue is present there?
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### 3. Have you tested in either the Recovery Partition or a Live USB to see if the issue is present there?
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We have help articles on the Recovery Partition and how to access the Boot Menu listed below.
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NOTE: The following instructions can be used in either Ubuntu or Pop!\_OS.
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You can open the terminal by clicking Activities in the upper-left corner and searching for "Terminal", or by pressing <kbd><spanclass="fl-ubuntu"></span></kbd> <kbd><spanclass="fl-pop-key"></span></kbd>
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When you run the first command with "sudo" it will ask you to enter your password.
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Typing your password will not show anything in the Terminal window. That is normal and for security.
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You can open the terminal by clicking Activities in the upper-left corner and searching for "Terminal", by pressing
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<keyboard-key><font-awesome-icon:icon="['fab', 'ubuntu']"></font-awesome-icon></keyboard-key>, or
### 7. Have you tried reinstalling the packages or programs that are giving you trouble?
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### 7. Have you tried reinstalling the packages or programs that are giving you trouble?
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We are happy to provide instructions on how to reinstall packages if need be. Just let us know which program(s) are misbehaving and we can explain how to uninstall it/them.
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NOTE: the apt package manager is used in both PopOS and Ubuntu. PopOS also offers flatpak variations of programs in the Pop!\_Shop.
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NOTE: the apt package manager is used in both PopOS and Ubuntu. PopOS also offers flatpak variations of programs in the Pop!\_Shop.
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If you need to remove flatpak packages you can also remove or reinstall them from the **Installed** tab of the Pop!\_Shop. Ubuntu uses snap packages for some programs by default, and snapd can be installed manually on Pop!\_OS as well.
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Typically the Terminal commands to reinstall a program are:
Copy file name to clipboardexpand all lines: content/codecs.md
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### Open A Terminal
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Press the Super Key <kbd><spanclass="fl-ubuntu"></span></kbd>, and type the word *terminal*, then press <kbd>Enter</kbd>. A <u>Terminal</u> window should open up.
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Press the Super Key <kbd><font-awesome-icon:icon="['fab', 'ubuntu']"></font-awesome-icon></kbd>, and type the word *terminal*, then press <kbd>Enter</kbd>. A <u>Terminal</u> window should open up.
Copy file name to clipboardexpand all lines: content/containers.md
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---
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# Containers on Linux
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# Containers on Linux
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Sometimes an older version of a library or libraries for an application is needed for development. It is faster and easier to use LXC/LXD to setup a Container of that release and work in that Container.
<u>Piper</u> is a frontend to the <u>libratbag</u> backend for setting custom actions to mouse buttons like the Logitech MX Master 3 (sold by System76). In this section we will be using that mouse as an example for using <u>Piper</u>. You can see the source code of <u>Piper</u> [here](https://github.com/libratbag/piper).
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#### Solaar
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<u>Solaar</u> is a graphical tool for adding more devices to your Logitech USB Unify receiver. It also provides information on the following:
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For using <u>xbindkeys</u> open a terminal with the following keys:
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```
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This will cause the forward and back mouse button to emulate pressing the <kbd>Ctrl</kbd>+<kbd><spanclass="fl-pop-key"></span></kbd>+<kbd>Up</kbd> and <kbd>Down</kbd>. This is useful for switching workspaces very quickly while leaving your hand on the mouse.
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This will cause the forward and back mouse button to emulate pressing the <kbd>Ctrl</kbd>+<kbd><font-awesome-icon:icon="['fab', 'pop-os']"></font-awesome-icon></kbd>+<kbd>Up</kbd> and <kbd>Down</kbd>. This is useful for switching workspaces very quickly while leaving your hand on the mouse.
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### Changes
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xbindkeys
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```
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By default xbindkeys does not start on reboot and you will need to add it using the <u>Startup Application Preferences</u>.
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By default xbindkeys does not start on reboot and you will need to add it using the <u>Startup Application Preferences</u>.
Copy file name to clipboardexpand all lines: content/dual-booting.md
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Once Recovery mode has finished loading, select your language and keyboard layout, then select `Try Demo Mode` in the bottom left to exit the installer.
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Next, open GParted by searching for it in the Activities menu (<kbd><spanclass="fl-pop-key"></span></kbd>) or the Pop!_Shell launcher (<kbd><spanclass="fl-pop-key"></span></kbd> + <kbd>/</kbd>).
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Next, open GParted by searching for it in the Activities menu (<kbd><font-awesome-icon:icon="['fab', 'pop-os']"></font-awesome-icon></kbd>) or the Pop!_Shell launcher (<kbd><font-awesome-icon:icon="['fab', 'pop-os']"></font-awesome-icon></kbd> + <kbd>/</kbd>).
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If you're booted from Recovery mode on the only drive in the computer, GParted should automatically show the drive that Pop!_OS is installed to; otherwise, if GParted is showing a different drive (such as a flash drive), select the correct drive in the GParted -> Devices menu.
Copy file name to clipboardexpand all lines: content/extra-drive.md
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### Locate The Drive
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Press the Super Key <kbd><spanclass="fl-ubuntu"></span></kbd>/<kbd><spanclass="fl-pop-key"></span></kbd> and then type in <u>Disks</u> and press <kbd>Enter</kbd>. It should open up a window similar to the one below:
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Press the Super Key <kbd><font-awesome-icon:icon="['fab', 'ubuntu']"></font-awesome-icon></kbd>/<kbd><font-awesome-icon:icon="['fab', 'pop-os']"></font-awesome-icon></kbd> and then type in <u>Disks</u> and press <kbd>Enter</kbd>. It should open up a window similar to the one below:
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### Open Extra Drive Mount Options
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Press the Super key <kbd><spanclass="fl-ubuntu"></span></kbd> and then type in <u>Disks</u> and press <kbd>Enter</kbd>. Click on the Extra Drive Partition under "Volumes", then click on the Gear icon <iclass="fa fa-cog"></i> to open the options menu for the Volume. Then click on **Edit Mount Options**.
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Press the Super key <kbd><font-awesome-icon:icon="['fab', 'ubuntu']"></font-awesome-icon></kbd> and then type in <u>Disks</u> and press <kbd>Enter</kbd>. Click on the Extra Drive Partition under "Volumes", then click on the Gear icon <iclass="fa fa-cog"></i> to open the options menu for the Volume. Then click on **Edit Mount Options**.
Copy file name to clipboardexpand all lines: content/install-ubuntu.md
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### Install System76 Driver
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Once you've reinstalled Ubuntu, you'll need to download and install the <u>System76 Driver</u>. Open the <u>Terminal</u> (search <u>Terminal</u> from the Ubuntu (<iclass="fl-ubuntu"></i>) dash or press <kbd>Ctrl</kbd>+<kbd>Alt</kbd>+<kbd>T</kbd>), then enter the following commands:
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Once you've reinstalled Ubuntu, you'll need to download and install the <u>System76 Driver</u>. Open the <u>Terminal</u> (search <u>Terminal</u> from the Ubuntu (<font-awesome-icon:icon="['fab', 'ubuntu']"></font-awesome-icon>) dash or press <kbd>Ctrl</kbd>+<kbd>Alt</kbd>+<kbd>T</kbd>), then enter the following commands:
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In order to make a live disk of Pop!_OS you must have a bootable flash drive. You'll need a flash drive, of course, and software to write the Pop!_OS .iso image to the drive. There's a variety of applications you can use to write disk images to a flash drive, but for this tutorial we'll use the Disks applicaton for Ubuntu and Etcher for Windows/MacOS.
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Press the <kbd><spanclass="fl-pop-key"></span></kbd>/<kbd><spanclass="fl-ubuntu"></span></kbd> key then type 'disks' to launch the Disks application.
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Press the <kbd><font-awesome-icon:icon="['fab', 'pop-os']"></font-awesome-icon></kbd>/<kbd><font-awesome-icon:icon="['fab', 'ubuntu']"></font-awesome-icon></kbd> key then type 'disks' to launch the Disks application.
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