Files Not Working Properly

[wyos1]

Description

Every time I open Files it takes forever to load now. Never was like that before. And occasionally it doesn't even do anything so I have to force close it.

Then, if it does work, it's incredibly slow.

When I am able to use Files, it will constantly crash. I'm not able to pinpoint anything specific because it seems to be happening randomly. And a lot more often than before.

This app has basically become useless in its current state. I don't know what's going on but I can't do anything.

Steps To Reproduce

I don't really know how to reproduce the behavior because its so random.

1. Open Files
2. Open 2 Windows for different folders.
3. Try cutting one file from one folder into the other.

Requirements

• Fix time it takes for Files to load when opened.

Files Version

3.7.6.0

Windows Version

10.0.22631.4169

Log File

debug.log

[yaira2]

Every time I open Files it takes forever to load now. Never was like that before. And occasionally it doesn't even do anything so I have to force close it.

Do you have the option to keep Files open in the background enabled?

[yaira2]

Can you also clarify which version of Files started these issues?

[wyos1]

To be honest, no. I wasn't paying attention at all.

But right after I left this feedback earlier, I tried using Files and couldn't.

It seemed like no matter what I did, it kept crashing. And it was always at random places. No specific way to pin it down to something.

[yaira2]

I don't see anything in the log file but it might help if you check Event Viewer windows start menu search > Click Windows logs > Click Application > Screenshot any errors that have Files shown on the first line