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Files APP Crashes/closes Randomly when i Interact with it #16226

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luzciles opened this issue Sep 19, 2024 · 1 comment
Open

Files APP Crashes/closes Randomly when i Interact with it #16226

luzciles opened this issue Sep 19, 2024 · 1 comment
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bug Something isn't working 👀

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@luzciles
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luzciles commented Sep 19, 2024

Description

Files APP Crashes/closes Randomly when i Interact with it

Steps To Reproduce

  1. Start Files App
  2. Open Folders and Preview Dokuments
  3. After some Time if i Try to Preview a new Dokument oder Switch to a New Folder it crashes

Requirements

  • e.g. Fix crash that occurs when i Try to Use Files/ Preview Dokuments

Files Version

3.7.6.0

Windows Version

10.0.19045.4894

Log File

debug.log
windows log.txt

@luzciles luzciles added the bug Something isn't working 👀 label Sep 19, 2024
@tommy-IKIIKI
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Same here
got the same exception code: 0xc0000409
Action took before crash:

  1. Just open Files and do other works without touching it.
  2. Back to Files and browse folders, such as refreshing, view another folder which already opened in another tab (whatever a network drive or local drive)

Additional info:

  1. Disabled "Running in background"
  2. Preview Window enabled
  3. Using ESET Security, but did not crash during the testing with ON/OFF protection, so may not affected by it.

debug.log
windows.log.txt

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