Survey fields improvement

[sirkotsky]

Problem statement

• Back button is missing in the Survey Creation screen, the Preview, and the actual survey. Users cannot return to the previous screen or submit another answer to the question.
• Optional and required fields are not marked in the survey. The progress bar is barely visible. As a result, users end up dropping the survey or providing poorly written answers to critical questions and focusing on optional questions, as seen in the recent user survey.

Hypothesis

By adding a visible and distinct survey progress bar, a "Back" button, and marking optional and required field, we will significantly improve the customer experience and increase survey completion rate.

Impact and success metrics

• Impact: visibility of system status (progress), user control and freedom (back button), error prevention (optional and required fields)
• Success metrics: improved survey completion rate;

Dependencies

None.

Output

A Penpot file with:

• Improved survey container;
• Optional and required fields design (including error states);
• Improved progress bar (accessible and clear).