[Issue]: Web player can't play VOD content

[andremxmx]

Please describe your bug

Issue: When i hit the movie or serie to play it in the UI just keep loading and never play it

i try with mp4 file and other format files suported wby the chrome browser

*** Response ***
uri: http://localhost:8096/Items/5349812e5e0a6331576ff2a0869e586f?userId=7c1f60684d5343858da882aa9b0ffa97
statusCode: 200
headers:
content-type: application/json; charset=utf-8
Response Text:
{"Name":"Wounds","OriginalTitle":"Wounds","ServerId":"461618c2df984470ac48c0a670981ec1","Id":"5349812e5e0a6331576ff2a0869e586f","Etag":"2780ff03f878d25e0648b9b4181b1ce3","Date
Created":"2024-11-28T22:48:36.6197052Z","CanDelete":true,"CanDownload":true,"HasSubtitles":true,"Container":"mov,mp4,m4a,3gp,3g2,mj2","SortName":"wounds","PremiereDate":"2019-
01-26T00:00:00.0000000Z","ExternalUrls":[{"Name":"IMDb","Url":"https://www.imdb.com/title/tt5913798"},{"Name":"TheMovieDb","Url":"https://www.themoviedb.org/movie/505423"}],"M
ediaSources":[{"Protocol":"File","Id":"5349812e5e0a6331576ff2a0869e586f","Path":"D:\videos\Wounds (2019) 1080p BRrip [spa,
eng].mp4","Type":"Default","Container":"mp4","Size":1635539291,"Name":"Wounds (2019) 1080p BRrip [spa,
eng]","IsRemote":false,"ETag":"c0fbcd785982727383fb0607e7ceb548","RunTimeTicks":57415680000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":f
alse,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"UseMostCompatibleTranscodingProfile":false,"RequiresOpening":fa
lse,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":true,"VideoType":"VideoFile","MediaStreams":[{"Codec":"h264","CodecTag":"avc1","Language":"und","ColorSpa
ce":"bt709","ColorTransfer":"bt709","ColorPrimaries":"bt709","TimeBase":"1/24000","VideoRange":"SDR","VideoRangeType":"SDR","AudioSpatialFormat":"None","DisplayTitle":"1080p
H264
SDR","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"BitRate":1999286,"BitDepth":8,"RefFrames":1,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":80
4,"Width":1920,"AverageFrameRate":24,"RealFrameRate":24,"ReferenceFrameRate":24,"Profile":"High","Type":"Video","AspectRatio":"2.40:1","Index":0,"IsExternal":false,"IsTextSubt
itleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":41,"IsAnamorphic":false},{"Codec":"aac","CodecTag":"mp4a","Language":"spa","TimeBase":"1/48000
","Title":"wounds-cast_fixed-4980.aac","VideoRange":"Unknown","VideoRangeType":"Unknown","AudioSpatialFormat":"None","LocalizedDefault":"Default","LocalizedExternal":"External
","DisplayTitle":"wounds-cast_fixed-4980.aac - Español - Stereo -
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se,"Profile":"LC","Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"aac","CodecTag":"mp4a","Language
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se,"Profile":"LC","Type":"Audio","Index":2,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"mov_text","CodecTag":"tx3g","Lan
guage":"spa","TimeBase":"1/1000","Title":"Wounds 2019 1080p NF WEBRip DD5.1
x264-FGT.srt","VideoRange":"Unknown","VideoRangeType":"Unknown","AudioSpatialFormat":"None","LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Fo
rced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Wounds 2019 1080p NF WEBRip DD5.1 x264-FGT.srt - Español - Default -
MOV_TEXT","IsInterlaced":false,"IsAVC":false,"BitRate":44,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":804,"Width":1920,"Type":"Subtitle","Index":3,"Is
External":false,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Level":0}],"MediaAttachments":[],"Formats":[],"Bitrate":2278874,"RequiredHttpHeaders":{},"Transcodin
gSubProtocol":"http","DefaultAudioStreamIndex":1,"DefaultSubtitleStreamIndex":3,"HasSegments":false}],"CriticRating":47,"ProductionLocations":["United Kingdom","United States
of America"],"Path":"D:\videos\Wounds (2019) 1080p BRrip [spa, eng].mp4","EnableMediaSourceDisplay":true,"OfficialRating":"R","ChannelId":null,"Overview":"Disturbing and
mysterious things begin to happen to a bartender in New Orleans after he picks up a phone left behind at his bar.","Taglines":["How Deep Do They
Go"],"Genres":["Horror","Mystery","Thriller"],"CommunityRating":4.001,"RunTimeTicks":57415680000,"PlayAccess":"Full","ProductionYear":2019,"RemoteTrailers":[{"Url":"https://ww
w.youtube.com/watch?v=81uxmIO_lps","Name":"Official International Trailer"},{"Url":"https://www.youtube.com/watch?v=LGTMkU7QK5o","Name":"Official
Trailer"}],"ProviderIds":{"Tmdb":"505423","Imdb":"tt5913798"},"IsHD":true,"IsFolder":false,"ParentId":"bdaa24fc316a79bf4a4b55b87cca6fd1","Type":"Movie","People":[{"Name":"Armi
e
Hammer","Id":"cf54bd1bacad1def1517384994740b81","Role":"Will","Type":"Actor","PrimaryImageTag":"60481845c5b4aa1cc454ec26a783400a","ImageBlurHashes":{"Primary":{"60481845c5b4aa
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Beetz","Id":"1e9f66fb5f8bdf063542e1c9619ec158","Role":"Alicia","Type":"Actor","PrimaryImageTag":"e0f0983cef609e9d13286ecec0f91c30","ImageBlurHashes":{"Primary":{"e0f0983cef609
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DartError: MissingPluginException(No implementation found for method getApplicationDocumentsDirectory on channel plugins.flutter.io/path_provider)
dart-sdk/lib/internal/js_dev_runtime/private/ddc_runtime/errors.dart 296:3 throw
packages/flutter/src/services/platform_channel.dart 332:7 _invokeMethod
dart-sdk/lib/_internal/js_dev_runtime/patch/async_patch.dart 45:50
dart-sdk/lib/async/zone.dart 1661:54 runUnary
dart-sdk/lib/async/future_impl.dart 163:18 handleValue
dart-sdk/lib/async/future_impl.dart 861:44 handleValueCallback
dart-sdk/lib/async/future_impl.dart 890:13 _propagateToListeners
dart-sdk/lib/async/future_impl.dart 666:5 [_completeWithValue]
dart-sdk/lib/async/future_impl.dart 736:7 callback
dart-sdk/lib/async/schedule_microtask.dart 40:11 _microtaskLoop
dart-sdk/lib/async/schedule_microtask.dart 49:5 _startMicrotaskLoop
dart-sdk/lib/_internal/js_dev_runtime/patch/async_patch.dart 181:7
*** Request ***
uri: http://localhost:8096/Items/5349812e5e0a6331576ff2a0869e586f/Similar?userId=7c1f60684d5343858da882aa9b0ffa97&fields=Overview
method: GET
responseType: ResponseType.json
followRedirects: true
persistentConnection: true
connectTimeout: null
sendTimeout: 0:00:30.000000
receiveTimeout: 0:00:30.000000
receiveDataWhenStatusError: true
extra: {secure: [{type: apiKey, name: CustomAuthentication, keyName: Authorization, where: header}]}
headers:
Accept: application/json
Content-Type: application/json
Accept-Language: en-US,en;q=0.5
X-Emby-Authorization: MediaBrowser Client="Jellyflix", Device="null", DeviceId="null", Version="00.00.00", Token="62fbd073106e4a178aeb975e6ff7e4e4"
data:
null

*** Request ***
uri:
http://localhost:8096/Items?userId=7c1f60684d5343858da882aa9b0ffa97&searchTerm=watchlist&parentId=8ee106af5bc90cf6b8da2c4a95f97d42&includeItemTypes=Folder&enableTotalRecordCou
nt=true&enableImages=true
method: GET
responseType: ResponseType.json
followRedirects: true
persistentConnection: true
connectTimeout: null
sendTimeout: 0:00:30.000000
receiveTimeout: 0:00:30.000000
receiveDataWhenStatusError: true
extra: {secure: [{type: apiKey, name: CustomAuthentication, keyName: Authorization, where: header}]}
headers:
Accept: application/json
Content-Type: application/json
Accept-Language: en-US,en;q=0.5
X-Emby-Authorization: MediaBrowser Client="Jellyflix", Device="null", DeviceId="null", Version="00.00.00", Token="62fbd073106e4a178aeb975e6ff7e4e4"
data:
null

*** Response ***
uri: http://localhost:8096/Items/5349812e5e0a6331576ff2a0869e586f/Similar?userId=7c1f60684d5343858da882aa9b0ffa97&fields=Overview
statusCode: 200
headers:
content-type: application/json; charset=utf-8
Response Text:
{"Items":[],"TotalRecordCount":0,"StartIndex":0}

*** Response ***
uri:
http://localhost:8096/Items?userId=7c1f60684d5343858da882aa9b0ffa97&searchTerm=watchlist&parentId=8ee106af5bc90cf6b8da2c4a95f97d42&includeItemTypes=Folder&enableTotalRecordCou
nt=true&enableImages=true
statusCode: 200
headers:
content-type: application/json; charset=utf-8
Response Text:
{"Items":[{"Name":"watchlist","ServerId":"461618c2df984470ac48c0a670981ec1","Id":"f409abfd5cd002b4a4b7de7e8a90419d","ChannelId":null,"RunTimeTicks":0,"IsFolder":true,"Type":"P
laylist","UserData":{"PlaybackPositionTicks":0,"PlayCount":0,"IsFavorite":false,"Played":false,"Key":"f409abfd-5cd0-02b4-a4b7-de7e8a90419d","ItemId":"0000000000000000000000000
0000000"},"ImageTags":{},"BackdropImageTags":[],"ImageBlurHashes":{},"LocationType":"FileSystem","MediaType":"Audio"}],"TotalRecordCount":1,"StartIndex":0}

*** Request ***
uri: http://localhost:8096/Playlists/f409abfd5cd002b4a4b7de7e8a90419d/Items?userId=7c1f60684d5343858da882aa9b0ffa97
method: GET
responseType: ResponseType.json
followRedirects: true
persistentConnection: true
connectTimeout: null
sendTimeout: 0:00:30.000000
receiveTimeout: 0:00:30.000000
receiveDataWhenStatusError: true
extra: {secure: [{type: apiKey, name: CustomAuthentication, keyName: Authorization, where: header}]}
headers:
Accept: application/json
Content-Type: application/json
Accept-Language: en-US,en;q=0.5
X-Emby-Authorization: MediaBrowser Client="Jellyflix", Device="null", DeviceId="null", Version="00.00.00", Token="62fbd073106e4a178aeb975e6ff7e4e4"
data:
null

*** Response ***
uri: http://localhost:8096/Playlists/f409abfd5cd002b4a4b7de7e8a90419d/Items?userId=7c1f60684d5343858da882aa9b0ffa97
statusCode: 200
headers:
content-type: application/json; charset=utf-8
Response Text:
{"Items":[],"TotalRecordCount":0,"StartIndex":0}

Jellyflix Version

Other

if other:

1.3.1 Preview019

Jellyfin Version

Other

if other:

10.10.3

Environment

- OS: Windows 
- OS Version: 11
- Playback Method: Direct Play - Transcode

[jdk-21]

Can you provide more info? You are using the web demo of Jellyflix and you go from the homescreen to the a detail page of a title. There you press play. The player starts and you only see a spinning cirlce. Correct?
In the provided logs I only see one error, thats because Flutter Web doesn't support one package we are using. The whole download part of the app doesn' work in the demo.
Apart from that, the web version only plays codecs supported by the browser. It doens't automatically transcode. Therefore the demo should only be used to easily get to know the app.