Browser extension: checking status loading.

[Noruas29]

Have you searched for an existing issue?

• Yes, I tried searching and reviewed the pinned issues

Brief Summary

I have a checking status always loading with the extension in Edge

Steps to Reproduce

I need to make a notice for my users.
I had to uninstall the extension, then reinstall it and take screenshots... and now I can't reconnect the extension to my database, I keep getting the message “Checking status...”.

Expected Versus Actual Behavior

I have “Checking status...” message.
I just want to connect again.

KeePassXC Debug Information

KeePassXC - Version 2.7.9
Révision : 8f6dd13

Qt 5.15.11
Le mode débogage est désactivé.

Système d’exploitation : Windows 10 Version 2009
Architecture de l’unité centrale : x86_64
Noyau : winnt 10.0.19045

Extensions activées :
- Saisie automatique
- Intégration aux navigateurs
- Clés d'accès
- Agent SSH
- KeeShare
- YubiKey
- Déverrouillage rapide

Bibliothèques cryptographiques :
- Botan 3.1.1

Operating System

Windows

Linux Desktop Environment

None

Linux Windowing System

None

[droidmonkey]

Checking status? Never seen that before, screenshot please.

[varjolintu]

If you can, enable debug logging in the extension settings and provide logs from both background and content scripts. Instructions:
https://github.com/keepassxreboot/keepassxc-browser/wiki/Troubleshooting-guide#4-debug-the-extension-itself

[Noruas29]

Sorry can't upload screenshot:
"Failed to upload "keepassXC browser error.png"

[varjolintu]

You can use some web page to upload the screenshot, for example: https://ibb.co/

[Noruas29]

[](https://ibb.co/1bdfWQN)

[varjolintu]

Yes, I know how that looks. I asked for the logs, which I really need to investigate this any further. You can also inspect the popup to see if there are any errors.

[Noruas29]

I understand, but I'm not the administrator of my computer. I have to ask to access to Developer Mode.
I'm waiting for it....

[Noruas29]

I tried but in Edge, I don't have any of the options described in the tutorial. I don't know how to do it.

[varjolintu]

What options are you missing? On the popup you can open the Web Developer view from the menu with right mouse click etc. I suggest looking at guides to do this if it's unclear.