Change management refers to a formal process for making changes to IT services. The goal of change management is to increase awareness and understanding of proposed changes across an organisation and ensure that all changes are made in a thoughtful way that minimise negative impact to services and customers. This Change Management Process should be followed when there isn't an agreed Change Management Process in place and documented by a Master Services Agreement (MSA).
Change management generally includes the following steps:
- Planning: Plan the change, including the implementation design, scheduling, communication plan, testing plan and roll-back plan.
- Evaluation: Evaluate the change, including determining the priority level of the service and the risk of the proposed change; determine the change type and the change process to use.
- Review: Review Change Plan with peers and/or Change Advisory Board as appropriate to the change type.
- Approval: Obtain approval of the Change Plan by management as needed.
- Communication: Communicate about changes with the appropriate parties.
- Implementation: Implement the change.
- Documentation: Document the change and any review and approval information.
- Post-change review: Review the change with an eye to future improvements.
This policy applies to all changes to IT services provided by Infinity Works to its clients, where there isn’t an agreed Change Management process in place and documented via a Master Services Agreement, i.e. the client doesn’t have a standardised change process.
All changes to IT services provided by Infinity Works to its clients must follow a standard process to ensure appropriate planning and execution. Details of the Change Management Process can be obtained from [email protected].
-
5.1 Compliance Measurement: The Infinity Works Consulting Commercial Team and Legal Counsel will verify compliance to this policy through various methods, including but not limited to, periodic walkthroughs of contracts, client reviews, business tool reports, internal and external audits, and feedback to the Board of Directors.
-
5.2 Exceptions: Any exception to the policy must be approved by the Infinity Works Consulting Commercial Team and Legal Counsel in advance.
-
5.3 Non-Compliance: An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.
Please contact [email protected] for the uptodate Change Managment Templates.