Unable to update or uninstall

[StewartRyanSony]

Microsoft PowerToys version

0.86.0.0

Installation method

Microsoft Store

Running as admin

No

Area(s) with issue?

General

Steps to reproduce

In the General Settings of PowerToys, click the Update button

&

Click Uninstall from Windows Apps & Features

✔️ Expected Behavior

I was expecting PowerToys to update after clicking update

I was expecting PowerToys to uninstall after clicking Uninstall

❌ Actual Behavior

When I click the update now button nothing happens. Watching resource I see that is is launching a file "powertoyssetup-0.88.0-x64.exe". If I launch that file manually I receive an error window (see attachment) informing me that Setup failed, with a link to a log file. The contents of the log file are as follows.

[1638:2B00][2025-02-05T07:21:03]i001: Burn v3.14.1.8722, Windows v10.0 (Build 19045: Service Pack 0), path: C:\Users\rstewart\AppData\Local\Temp{BE92B66E-4F8D-43FA-901B-180D9E2E3202}.cr\powertoyssetup-0.88.0-x64.exe
[1638:2B00][2025-02-05T07:21:03]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]PowerToys'
[1638:2B00][2025-02-05T07:21:03]i000: Initializing string variable 'MsiLogFolder' to value '[LocalAppDataFolder]\Microsoft\PowerToys'
[1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'MinimumVersion' to value '0.0.0.0'
[1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'TargetPowerToysVersion' to value '0.88.0'
[1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'DetectedPowerToysVersion' to value '0.0.0.0'
[1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'DetectedPowerToysUserVersion' to value '0.0.0.0'
[1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'DetectedWindowsBuildNumber' to value '0'
[1638:2B00][2025-02-05T07:21:03]i009: Command Line: '-burn.clean.room=C:\Users\rstewart\AppData\Local\Microsoft\PowerToys\Updates\powertoyssetup-0.88.0-x64.exe -burn.filehandle.attached=720 -burn.filehandle.self=724'
[1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\rstewart\AppData\Local\Microsoft\PowerToys\Updates\powertoyssetup-0.88.0-x64.exe'
[1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\rstewart\AppData\Local\Microsoft\PowerToys\Updates'
[1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\rstewart\AppData\Local\Temp\powertoys-bootstrapper-msi-0.88.0_20250205072103.log'
[1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleName' to value 'PowerToys (Preview) x64'
[1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[1638:6CD0][2025-02-05T07:21:03]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1638:6CD0][2025-02-05T07:21:03]i000: Setting version variable 'WixBundleFileVersion' to value '0.88.0.0'
[1638:2B00][2025-02-05T07:21:03]i100: Detect begin, 3 packages
[1638:2B00][2025-02-05T07:21:03]i000: Setting version variable 'DetectedPowerToysUserVersion' to value '0.86.0.0'
[1638:2B00][2025-02-05T07:21:03]i000: Setting version variable 'DetectedPowerToysVersion' to value '0.87.1.0'
[1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'DetectedWindowsBuildNumber' to value '19045'
[1638:2B00][2025-02-05T07:21:03]i000: Registry key not found. Key = 'Software\Microsoft\EdgeUpdate\Clients{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}'
[1638:2B00][2025-02-05T07:21:03]i000: Setting numeric variable 'HasWebView2PerUser' to value 0
[1638:2B00][2025-02-05T07:21:03]i000: Setting numeric variable 'HasWebView2PerMachine' to value 1
[1638:2B00][2025-02-05T07:21:04]i102: Detected related bundle: {d0661627-9d4d-4b01-a9f1-e7e22eab222f}, type: Upgrade, scope: PerMachine, version: 0.87.1.0, operation: MajorUpgrade
[1638:2B00][2025-02-05T07:21:04]i102: Detected related bundle: {7eb5eb19-d85f-4c0b-94ff-e2947d4cb6fc}, type: Upgrade, scope: PerUser, version: 0.86.0.0, operation: MajorUpgrade
[1638:2B00][2025-02-05T07:21:04]i052: Condition 'HasWebView2PerMachine OR HasWebView2PerUser' evaluates to true.
[1638:2B00][2025-02-05T07:21:04]i103: Detected related package: {58BC4EC6-1441-4E21-9B22-26E79483F347}, scope: PerMachine, version: 0.87.1.0, language: 0 operation: MajorUpgrade
[1638:2B00][2025-02-05T07:21:04]i103: Detected related package: {58BC4EC6-1441-4E21-9B22-26E79483F347}, scope: PerMachine, version: 0.87.1.0, language: 0 operation: MajorUpgrade
[1638:2B00][2025-02-05T07:21:04]i101: Detected package: TerminatePowerToys, state: Absent, cached: None
[1638:2B00][2025-02-05T07:21:04]i101: Detected package: WebView2, state: Present, cached: None
[1638:2B00][2025-02-05T07:21:04]i101: Detected package: PowerToysSetup_0.88.0_x64.msi, state: Absent, cached: None
[1638:2B00][2025-02-05T07:21:04]i052: Condition 'MinimumVersion >= DetectedPowerToysUserVersion' evaluates to false.
[1638:2B00][2025-02-05T07:21:04]e000: PowerToys is already installed on this system for current user. We recommend first uninstalling that version before installing this one.
[1638:2B00][2025-02-05T07:21:04]e000: Error 0x81f40001: Bundle condition evaluated to false: MinimumVersion >= DetectedPowerToysUserVersion
[1638:2B00][2025-02-05T07:21:04]i199: Detect complete, result: 0x0

When I try to uninstall PowerToys to reinstall.

Other Software

No response

[similar-issues-ai]

We've found some similar issues:

• Cannot uninstall or install newer version #31764 , similarity score: 85%
• Windows 11 updating and looking for content from 0.79.0 #34153 , similarity score: 84%
• Unable to update #18110 , similarity score: 84%
• Can't do anything with update or uninstall Power Toys #31214 , similarity score: 84%
• Unable to update/uninstall #16211 , similarity score: 83%
• PowerToys v0.87.1 upgdate from 0.86 fails, neither can be installed. #36638 , similarity score: 81%

If any of the above are duplicates, please consider closing this issue out and adding additional context in the original issue.

Note: You can give me feedback by 👍 or 👎 this comment.

[StewartRyanSony]

[StewartRyanSony]

powertoys-bootstrapper-msi-0.88.0_20250205071413.log

[StewartRyanSony]

Github suggested a similar issue which is very similar to my issue #31764. In this issue it was suggested to extract the MSI from the update package and run it to uninstall PowerToys, which seems to have worked for the reporter. I attempted to follow those instructions and extract the MSI package with the Wix tool however I receive the following error

"dark.exe : error DARK0240 : The file 'Updates' has an unexpected extension. Expected one of the following: '.msi, .msm, .msp, .mst, .exe, .pcp'.
bin>

Issue Link: #31764
Instructions Link: https://learn.microsoft.com/en-us/windows/powertoys/install#extracting-the-msi-from-the-bundle

[StewartRyanSony]

Update:
I managed to extract the .msi file. I ran it and was able to select "Uninstall". The uninstall process ran without error and when I run the MSI again I am only presented with the option to install. However the application does not appear to actually be uninstalled.

The application still appears in the list of Apps & Features, where it still throws an error if I attempt to uninstall it. There are still registry entries for it, and the program files still appear under "C:\Program Files\PowerToys"