Troubleshooting Guide and FAQ List

Known Issues

In some cases, the Azure services we rely on may themselves be down. This is not a problem with the Decision Service itself. Please retry your deployment at a later time; if the problem persists, please open an issue here.

"HTML5 Storage Disabled" in Internet Explorer (IE)

Cause: A limitation of certain versions of IE.

Solution: Run IE as administrator and/or check the “Enable DOM Storage” box in IE tools/Internet Options/Advanced/Security/.

Deployment fails because 'The location constraint is not valid'.

Cause: Your Azure subscription does not have the rights to deploy one or more of the Decision Service components in your chosen region.

Solution: Retry in a different region, or open an Azure ticket to request additional account privileges.

After clicking Deploy To Azure, I get redirected to the Azure portal page but nothing shows up, what to do?

The portal sometimes fails to open our deployment template, simply retrying should fix this.

Other FAQs

Where can I find the Management Center?

1. Go to the Azure portal at https://portal.azure.com .
2. Click on Resource Groups in the left navigation menu.
3. Find the resource group under which you deployed, and click on it.
4. In the list of resources, find and click on the Management Center named mc-{RG}*, where {RG} is the name of your resource group.
5. Click on Browse to open the website or copy and paste the URL displayed.

Where can I find the password for my deployed management center?

1. Go to the Azure portal at https://portal.azure.com .
2. Click on Resource Groups in the left navigation menu.
3. Find the resource group under which you deployed, and click on it.
4. In the list of resources, find and click on the Management Center named mc-{RG}*, where {RG} is the name of your resource group.
5. In the settings, under General, click on Application Settings.
6. Under App settings, you will see the Password.

If you happen to be in the Deployment panel, you can also click on the Management_Center from there, and find the MANAGEMENT CENTER PASSWORD among the Inputs.

How do I update my Management Center to the latest code from github?

1. Open the Management Center resource from Azure portal as instructed above.
2. Click on Settings to open the settings tab, then click on Deployment Source.
3. Click on Sync, this will trigger a pull from github and redeploy of the website.

How many features/actions can I have?

What are the parts of a default deployment, and how much do they cost?

An uncustomized instance of the Decision Service (DS) includes the following Azure resources:

• Storage Account
• Cloud Service with a standard D1_v2 worker role
• Service Bus with 4 standard Event Hubs
• Two instances of Stream Analytics, each with 1 throughput unit
• 1 Basic Web App service to host the Management Console and expose an HTTP endpoint

There are many ways to get a free subscription on Azure. For non-free subscriptions, an uncustomized deployment costs around $0.20 per hour.

How do I warm-start a model with a set of pre-existing examples?

What is the expected throughput / capacity?