From 091c9da3abd775fe5dff0cef4430401506fc93d9 Mon Sep 17 00:00:00 2001 From: Derrik Koyano <94004246+dkoyano@users.noreply.github.com> Date: Wed, 1 Oct 2025 08:08:05 -0700 Subject: [PATCH 1/2] Update notification-integrations.mdx The Slack Integration install instructions lead the customer to believe they should contact NR support for assistance with approval of the application before they can individually install it. They should contact their internal Slack admin. --- .../notification-integrations.mdx | 20 +++++-------------- 1 file changed, 5 insertions(+), 15 deletions(-) diff --git a/src/content/docs/alerts/get-notified/notification-integrations.mdx b/src/content/docs/alerts/get-notified/notification-integrations.mdx index b5d8c412f19..bc39f622c81 100644 --- a/src/content/docs/alerts/get-notified/notification-integrations.mdx +++ b/src/content/docs/alerts/get-notified/notification-integrations.mdx @@ -720,19 +720,9 @@ Read more about each of our specific notification integrations. ### Prerequisites [#slack-prereqs] - Your Slack workspace needs to have the [New Relic application](https://newrelic.slack.com/apps/AP92KQJS3-new-relic?tab=more_info)(or the [EU App](https://slack.com/apps/AS5D75HQQ-new-relic-eu?tab=more_info) for `one.eu.newrelic` customers) installed. A workspace administrator must approve the application before you can individually install it. If you need assistance, follow these steps in the UI: + Your Slack workspace needs to have the [New Relic application](https://newrelic.slack.com/apps/AP92KQJS3-new-relic?tab=more_info)(or the [EU App](https://slack.com/apps/AS5D75HQQ-new-relic-eu?tab=more_info) for `one.eu.newrelic` customers) installed. A workspace administrator must approve the application before you can individually install it. - 1. Log in to New Relic. - - 2. Visit our [Help Center](https://one.newrelic.com/help-xp). - - 3. Click **Create a Support Case**. - - ### Set up a Slack destination [#set-slack-destination] - - 4. Go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts**, click **Destinations**, and then select **Slack**. - - 5. Click the **Authenticate in one click** button to go to the Slack landing page, and continue the OAuth2 authentication process. If you're not signed into the required workspace, you're redirected to Slack to sign in. + 1. Click the **Authenticate in one click** button to go to the Slack landing page, and continue the OAuth2 authentication process. If you're not signed into the required workspace, you're redirected to Slack to sign in. - 6. Add your workspace name or select the relevant workspace, and click **Continue**. + 2. Add your workspace name or select the relevant workspace, and click **Continue**. - 7. When signed in to the selected workspace, allow New Relic to perform the specified actions. + 3. When signed in to the selected workspace, allow New Relic to perform the specified actions. - 8. Click **Allow**, and return to the destination page. + 4. Click **Allow**, and return to the destination page. Date: Mon, 13 Oct 2025 13:57:49 +0530 Subject: [PATCH 2/2] Removed the images as it was not bringing additional usage --- .../notification-integrations.mdx | 42 +++---------------- 1 file changed, 5 insertions(+), 37 deletions(-) diff --git a/src/content/docs/alerts/get-notified/notification-integrations.mdx b/src/content/docs/alerts/get-notified/notification-integrations.mdx index bc39f622c81..eb35fa040fe 100644 --- a/src/content/docs/alerts/get-notified/notification-integrations.mdx +++ b/src/content/docs/alerts/get-notified/notification-integrations.mdx @@ -723,40 +723,8 @@ Read more about each of our specific notification integrations. Your Slack workspace needs to have the [New Relic application](https://newrelic.slack.com/apps/AP92KQJS3-new-relic?tab=more_info)(or the [EU App](https://slack.com/apps/AS5D75HQQ-new-relic-eu?tab=more_info) for `one.eu.newrelic` customers) installed. A workspace administrator must approve the application before you can individually install it. 1. Click the **Authenticate in one click** button to go to the Slack landing page, and continue the OAuth2 authentication process. If you're not signed into the required workspace, you're redirected to Slack to sign in. - - A screenshot of the one-click Slack authentication. - - 2. Add your workspace name or select the relevant workspace, and click **Continue**. - - add a workspace. - - 3. When signed in to the selected workspace, allow New Relic to perform the specified actions. - - A screenshot permissions configurations. - - 4. Click **Allow**, and return to the destination page. - - A screenshot completed authentication. + 2. Enter your workspace name or select the relevant workspace, and click **Continue**. + 3. Click **Allow**, and return to the destination page. Each Slack workspace has a unique destination for each New Relic account. @@ -764,9 +732,9 @@ Read more about each of our specific notification integrations. ### Configure the Slack message template in workflows [#configure-slack-message-settings] - - For privacy reasons, users need to be authenticated before they can select private channels. After you select a private channel, the bot will automatically be added to the channel. - + + For privacy reasons, users need to be authenticated before they can select private channels. After you select a private channel, the bot will automatically be added to the channel. + 1. Go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts > Workflows** and click on an existing workflow, or the **+ Add a workflow** button. 2. Select a destination, also known as a workspace, and a Slack channel to send messages. You can create a new destination if there is no pre-defined destination for the required workspace.