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Client does not properly delete sync database on macOS when the synchronization is deleted.
Steps to reproduce
Navigate into top folder of synchronization in Finder
Show hidden files
Go into nextcloud client settings and delete the synchronization
Observe the sync db files vanish in Finder
Add the synchronization back in nextcloud client settings
Observer sync db files appear right away again with the same size as before
Expected behavior
When deleting a synchronization the sync db files should be correctly deleted and when creating the synchronization again blank sync db files should be created.
Which files are affected by this bug
Sync db files
Operating system
macOS
Which version of the operating system you are running.
Sonoma 14.6.1
Package
Official macOS 12+ universal pkg
Nextcloud Server version
30.0.4
Nextcloud Desktop Client version
5.15.3
Is this bug present after an update or on a fresh install?
Fresh desktop client install
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
Are you using an external user-backend?
Default internal user-backend
LDAP/ Active Directory
SSO - SAML
Other
Nextcloud Server logs
Client logs
I will be happy to provide the client logs, but I don't think I can share it publicly here. Some of the filenames contain personal information.
Additional info
An employee was experiencing a sync loop, where the nextcloud client would always start synchronization but stop right away again and show that all files are synchronized, even though nothing had been synchronized. This is a bug that I think stems from the previous two disastrous client releases. Multiple people in our organization have experienced this problem, but the fix was always to just re add the synchronization. And on this employees computer it looked also like it worked, it synced for a little while and then she reported, that the client is not stuck in a loop anymore and it shows, that everything had been synchronized. After she came back from the Christmas holidays she noticed that she was missing files from her colleagues and that changes she had made weren't present on their computers. So she asked me to take a look and we encountered the above described problem. Apparently her sync db files were still corrupted and because they were not properly deleted between deleting the synchronization and adding it again, the problem persisted. even though the sync loop disappeared.
I'm only a volunteer for our organization and I don't use macOS myself, so that might be a factor here. But I think my described expected behavior is correct. Maybe there should also just be a button, that allows users to reset the sync db files.
The text was updated successfully, but these errors were encountered:
ArcticFall
changed the title
[Bug]: macOS client does not properly dlete sync database files
[Bug]: macOS client does not properly delete sync database files
Jan 13, 2025
Bug description
Client does not properly delete sync database on macOS when the synchronization is deleted.
Steps to reproduce
Expected behavior
When deleting a synchronization the sync db files should be correctly deleted and when creating the synchronization again blank sync db files should be created.
Which files are affected by this bug
Sync db files
Operating system
macOS
Which version of the operating system you are running.
Sonoma 14.6.1
Package
Official macOS 12+ universal pkg
Nextcloud Server version
30.0.4
Nextcloud Desktop Client version
5.15.3
Is this bug present after an update or on a fresh install?
Fresh desktop client install
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
Are you using an external user-backend?
Nextcloud Server logs
Client logs
I will be happy to provide the client logs, but I don't think I can share it publicly here. Some of the filenames contain personal information.
Additional info
An employee was experiencing a sync loop, where the nextcloud client would always start synchronization but stop right away again and show that all files are synchronized, even though nothing had been synchronized. This is a bug that I think stems from the previous two disastrous client releases. Multiple people in our organization have experienced this problem, but the fix was always to just re add the synchronization. And on this employees computer it looked also like it worked, it synced for a little while and then she reported, that the client is not stuck in a loop anymore and it shows, that everything had been synchronized. After she came back from the Christmas holidays she noticed that she was missing files from her colleagues and that changes she had made weren't present on their computers. So she asked me to take a look and we encountered the above described problem. Apparently her sync db files were still corrupted and because they were not properly deleted between deleting the synchronization and adding it again, the problem persisted. even though the sync loop disappeared.
I'm only a volunteer for our organization and I don't use macOS myself, so that might be a factor here. But I think my described expected behavior is correct. Maybe there should also just be a button, that allows users to reset the sync db files.
The text was updated successfully, but these errors were encountered: