[BUG] invalid memory address or nil pointer dereference

[cipchk]

OpenIM Server Version

3.8.2

Operating System and CPU Architecture

Linux (AMD)

Deployment Method

Docker Deployment

Bug Description and Steps to Reproduce

突然产生一个 invalid memory address or nil pointer dereference 异常，并且让 openim-server 直接宕机。

2025-01-16 12:59:37.336	ERROR	[PID:1837]     	openim-rpc-msg           	[3.8.2]                       	[mw/rpc_client_interceptor.go:58]                 	RPC Client Response Error - GetConversation       	{"platform": "Android", "connID": "a2081b9253d00a715fcf70a2f6e2ffc1", "operationID": "1737032373078", "opUserID": "14120", "funcName": "/openim.conversation.conversation/GetConversation", "error": "rpc error: code = Code(1004) desc = conversation not found: 1004 RecordNotFoundError"}

panic: runtime error: invalid memory address or nil pointer dereference

[signal SIGSEGV: segmentation violation code=0x1 addr=0x0 pc=0x1211743]

goroutine 1393153 [running]:

github.com/openimsdk/open-im-server/v3/pkg/common/storage/cache/redis.(*msgCache).GetMessagesBySeq.func1({0x197b8c0?, 0xc0064495e0?}, 0xc000925340?, {0xc007158008, 0x32, 0xc0006c85a0?})

	/openim-server/pkg/common/storage/cache/redis/msg.go:153 +0x1c3

github.com/openimsdk/open-im-server/v3/pkg/common/storage/cache/redis.ProcessKeysBySlot.func1()

	/openim-server/pkg/common/storage/cache/redis/redis_shard_manager.go:182 +0x6d

golang.org/x/sync/errgroup.(*Group).Go.func1()

	/go/pkg/mod/golang.org/x/[email protected]/errgroup/errgroup.go:78 +0x56

created by golang.org/x/sync/errgroup.(*Group).Go in goroutine 1393146

	/go/pkg/mod/golang.org/x/[email protected]/errgroup/errgroup.go:75 +0x96

2025-01-16 13:13:13.825	ERROR	[PID:1795]     	openim-msggateway        	[3.8.2]                       	[mw/rpc_client_interceptor.go:58]                 	RPC Client Response Error - PullMessageBySeqs     	{"platform": "Android", "connID": "35a03a089c3fa3a4a8a8c0e8a3a5711e", "operationID": "1737033191024", "opUserID": "11473", "funcName": "/openim.msg.msg/PullMessageBySeqs", "error": "rpc error: code = Unavailable desc = error reading from server: EOF"}

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