XG Mobile 0 fan rpm after connecting to device

[soFabuIous]

Rules

• I made myself familiar with the Readme, FAQ and Troubleshooting.
• I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

Hello, I have been having an issue after the xg mobile and the custom curves in ghelper. If I have custom curves applied and plug in the XG mobile into my device it causes the fans in the XGM to spin at 0 rpm. The xg mobile will then began to overheat rapidly and sometimes crash. The only fix is to restart my main device while the xg mobile is connected. There are a few others in the Asus flow discord who have been having this issue aswell. I was wondering if there is another fix that doesnt require restarting my device everytime.

How to reproduce the bug?

1. Have custom fan curves applied for cpu, gpu, XG mobile before connecting XG mobile
2. Connect XG Mobile to device
3. Once connected XG Mobile will have 0 fan rpm and overheat.
4. Restart Device while XG mobile is connected.
5. Custom fan curves work and XG mobile cools down

Logs

afterConnecting.txt

afterRestart.txt

Device and Model

Flow X13 GV302XI

Additional information.

No response

Armoury Crate

Installed

Asus Services

No response

Version

No response

OS

No response

[seerge]

@soFabuIous hello,

On XGM fans are always controlled by it's firmware (i see that you use Experimental build with a manual fan control, but that applies only to laptop fans). So if fans don't run - it looks more like a firmware hiccup.

Does changing mode / applying custom fan curve again (without restart) make any difference ?

As I remember it was couple of other people with XGMs with similar problems - no matter if they used AC or G-Helper, as again it's a firmware thing.

[soFabuIous]

The custom curves for the laptop fans work as normal its just the xgm that gets set to 0 rpm. Switching the on/off the custom curves does not reset the xgm only a system reset seems to fix the issue

[seerge]

@soFabuIous

Then it's just a firmware acting.

I can't really do anything here unfortunately, cause app sets custom fan curve to XGM and sets it again when you turn custom fan curve off / on.

[soFabuIous]

I see, thats unfortunate. Is there another way to maybe "reset" just the xgmobile in ghelper or armoury crate other than turning on/off custom fan curves?

[seerge]

@soFabuIous when you set a new mode - it resets all the settings, power limits, fan curves, etc. So setting default mode and then custom one doesn't change anything - that's how things are :)

[seerge]

@soFabuIous P.S. do fans start working correctly on XGM if you just uncheck custom fan curve ?
''
Cause then I can try to apply only custom fan curves for laptop but not to XGM ... but that would be kind of a half-measure, as then you won't be able to tweak XGM fans at all.

[soFabuIous]

When I turn off custom fan curves the XGM will start to spin at around 1800rpm but then it never changes and eventually starts overheating under load.

I appreciate the help and possible solution, but I do enjoy using the custom fan curves for the XGM as I can prevent it from overheating. It's just the initial issue with the fans being set to 0rpm and having to restart device which is unfortunate.

[seerge]

@soFabuIous well, it looks like it's some underlying problem with a firmware :) I can't fix that unfortunately.

Does XGM has any kind of hard reset or so that can potentially fix that ? Or may be separate firmware update (could be possible only via Armoury)