XG Mobile fan won't spin after connected to Flow x13

[Shorino]

Rules

• I made myself familiar with the Readme, FAQ and Troubleshooting.
• I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

When I connected xg mobile using ghelper, the fan won't spin and the light won't turn on, I can go to armory create to turn on the light, but I have no way to turn on the fan except to restart the computer while xg mobile is still connecting to the laptop

How to reproduce the bug?

1. Turn on laptop, I have ghelper run on startup
2. Physically connect the xg mobile to the laptop and lock it
3. Click on ghelper and click XG Mobile to connect
4. Everything works intended except that physical fan not spinning and light turn off from on
5. Restart the computer for fan to spin
6. Fan spinning after computer restarted
7. Light still off even after computer restart, had to open armory crate to turn the light on and off

Logs

log.txt

Device and Model

Asus ROG Flow x13 GV301RE with XG Mobile AMD RadeonT RX 6850M XT

Additional information.

No response

Armoury Crate

Installed

Asus Services

0

Version

0.204.0

OS

Windows 11 24H2

[seerge]

@Shorino hello,

You seem to be using custom fan curves (i.e. same as Manual mode in AC). How does it behave if you would use defaults? You can simply click Factory Defaults under Fans + Power to reset any customizations on top of default mode.