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Problems editing users and computers #15500

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2 tasks done
DDSHUER opened this issue Sep 13, 2024 · 3 comments
Open
2 tasks done

Problems editing users and computers #15500

DDSHUER opened this issue Sep 13, 2024 · 3 comments
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🚫 not a bug This issue is not a bug

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@DDSHUER
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DDSHUER commented Sep 13, 2024

Debug mode

Describe the bug

Im new user of snipe it, today Im trying to edit some users that i imported from xlsx file, but the options dont appear just apper the icon of charging but the options never aper, do you have an idea about the solution? I'd really apreciet the help, thank you

Reproduction steps

1.Every time i want to edit some user or computer the options dont appear
2.System let me register new options (mark, model, location, etc) but when i want to asign some of this option to an user or computer it desnt show anything
3.
...

Expected behavior

System showin all the avalible options when i want to edit users and computers

Screenshots

snipe 1
snipe it2

Snipe-IT Version

7.0.11

Operating System

linux

Web Server

CPANEL HOSTING 2.4.62 APACHE

PHP Version

8.1

Operating System

WINDOWS 10/11

Browser

CHROME/EDGE

Version

No response

Device

No response

Operating System

No response

Browser

No response

Version

No response

Error messages

No response

Additional context

No response

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welcome bot commented Sep 13, 2024

👋 Thanks for opening your first issue here! If you're reporting a 🐞 bug, please make sure you include steps to reproduce it. We get a lot of issues on this repo, so please be patient and we will get back to you as soon as we can.

@snipe
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snipe commented Sep 16, 2024

My guess would be that your APP_URL is misconfigured in your .env file. Per the documentation, the APP_URL should be the complete URL to your Snipe-IT installation, including the http:// (or https:// if you're running over TLS.)

Screen Shot 2022-07-28 at 11 35 47 PM

@snipe
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snipe commented Sep 16, 2024

As mentioned in the Issue Template, we need a stack trace and browser console errors in order to help you.

You can do one of the following, per the docs:

  1. Tail the log file and trigger the error, providing us with whatever new information appears in the log file when the error occurs. More information is available in the documentation.
  2. Provide the contents of your storage/logs/laravel.log. Please do not attach files, just paste in the log lines that occur when you trigger the error. It's okay if they're long, but re-triggering the error (
  3. For systems NOT exposed to the internet only: Turn APP_DEBUG=true and then trigger the error and show us what's on the screen. Debug mode can expose sensitive information that you do not want the world to see.

https://snipe-it.readme.io/docs/getting-help
https://snipe-it.readme.io/docs/advanced-debugging

If this error is occurring within the web UI, you should also check your browser console logs.

Providing this information will allow us to better isolate whether the issue is a configuration issue or a bug on our end, and will help us answer your questions much more quickly. The more specific you can be, the better we can target the issue for you.

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Snipe-IT Documentation
If you're having trouble setting up Snipe-IT, don't worry!
Snipe-IT Documentation
Snipe-IT ships with the Laravel Debugbar, an amazing piece of software that lets you introspect much further into the framework and application to troubleshoot issues that may be a little harder to track down. To enable the debugbar, set the following in your .env file, and clear your config cache: ...

@snipe snipe added the 🚫 not a bug This issue is not a bug label Sep 16, 2024
@snipe snipe changed the title Problems editting users and computers Problems editing users and computers Sep 16, 2024
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