From b40a8ee64a195b5588a7972fb9556fefb99a3611 Mon Sep 17 00:00:00 2001 From: Karl Johan Grahn Date: Wed, 19 Feb 2025 17:20:00 +0100 Subject: [PATCH] update --- content/index.md | 1 + 1 file changed, 1 insertion(+) diff --git a/content/index.md b/content/index.md index 4654a58..d80dbf4 100644 --- a/content/index.md +++ b/content/index.md @@ -33,6 +33,7 @@ Stakater offers three levels of support tiers, as described in the table below. | Training and enablement sessions | No | No | Yes | | Technical Account Manager (TAM) | No | No | Yes | | Key Account Manager (KAM) | No | No | Yes | +| Incident Response SLA | Incident response within 1 day | Incident response within 2 h | Incident response within 30 min | | Ticket response times - Critical | 12h | 2h | 1h | | Ticket response times - High | 12h | 4h | 2h | | Ticket response times - Medium | 24h | 8h | 4h |