Report problems

Usually to help with issue we need logs from a device.

You can send them to us from settings page by checking "Send a copy to support" and clicking on send logs button.

If that does not work by some reason try to gather more info manually: You will need to run these commands (SSH or hdmi) and send the output to Syncloud support:

ifconfig
systemctl list-units --state=inactive --all --no-pager
journalctl
dmesg
ip route
tail -200 /var/snap/platform/common/log/uwsgi_public.log
tail -200 /var/snap/platform/common/log/platform.log

SSH

To run the commands above you will need to use SSH which is allows to run commands on a device and send us the output.

On Windows use (pytty|https://the.earth.li/~sgtatham/putty/latest/w64/putty-64bit-0.71-installer.msi)