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Alejandro/usch/updates 100925 (#3572)
* updates * buttons * messages * post survey * updates
1 parent 5c90d67 commit dce43c7

21 files changed

+116
-113
lines changed

‎lambdas/packages/hrm-form-definitions/form-definitions/usch/v1/CallTypeButtons.json

Lines changed: 11 additions & 17 deletions
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@@ -12,38 +12,32 @@
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"category": "data"
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},
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{
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"name": "silent",
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"label": "Silent",
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"name": "donationVolunteer",
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"label": "Donation/Volunteer",
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"type": "button",
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"category": "non-data"
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},
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{
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"name": "hangup",
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"label": "Hang up",
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"name": "noAnswer",
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"label": "No Answer",
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"type": "button",
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"category": "non-data"
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},
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{
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"name": "abusive",
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"label": "Abusive",
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"name": "obscenePrank",
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"label": "Obscene/Prank",
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"type": "button",
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"category": "non-data"
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},
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{
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"name": "thanks",
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"label": "Thank you",
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"name": "transferred",
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"label": "Transferred",
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"type": "button",
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"category": "non-data"
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},
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{
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"name": "questions",
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"label": "Questions",
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"type": "button",
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"category": "non-data"
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},
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{
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"name": "emergency",
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"label": "Emergency",
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{
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"name": "wrongNumber",
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"label": "Wrong Number",
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"type": "button",
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"category": "non-data"
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},

‎lambdas/packages/hrm-form-definitions/form-definitions/usch/v1/tabbedForms/CaseInformationTab.json

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@@ -390,5 +390,13 @@
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"label": "Provided resource referrals (988, 911)"
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}
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]
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},
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{
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"name": "referrals",
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"label": "Resources Shared",
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"type": "custom-contact-component",
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"component": "resource-referral-list",
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"saveable": false,
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"isPII": false
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}
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]

‎twilio-iac/helplines/usch/configs/lex_v2/cf/bots/post_survey.json

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@@ -28,7 +28,7 @@
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"1": {
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"slot_name": "experience_rating",
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"slot_type_name": "four_level_assessment",
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"slot_question": "How was your experience today? \nReply with: \n 🥰= Excellent, 😊 = Good, 😒 = Fair, 😡 = Poor.",
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"slot_question": "How was your experience today? \nReply with 1 = Excellent, 2 = Good, 3 = Fair, 4 = Poor",
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"failure_response": "Thank you for reaching out. Please contact us again if you need more help."
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},
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"2": {

‎twilio-iac/helplines/usch/configs/lex_v2/cf/slots/experience_rating.json

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@@ -10,7 +10,7 @@
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{
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"message": {
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"plainTextMessage": {
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"value": "How was your experience today? \nReply with: \n 🥰= Excellent, 😊 = Good, 😒 = Fair, 😡 = Poor."
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"value": "How was your experience today? \nReply with 1 = Excellent, 2 = Good, 3 = Fair, 4 = Poor"
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}
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}
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}

‎twilio-iac/helplines/usch/configs/lex_v2/ch/bots/post_survey.json

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@@ -28,7 +28,7 @@
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"1": {
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"slot_name": "experience_rating",
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"slot_type_name": "four_level_assessment",
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"slot_question": "How was your experience today? \nReply with: \n 🥰= Excellent, 😊 = Good, 😒 = Fair, 😡 = Poor.",
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"slot_question": "How was your experience today? \nReply with 1 = Excellent, 2 = Good, 3 = Fair, 4 = Poor",
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"failure_response": "Thank you for reaching out. Please contact us again if you need more help."
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},
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"2": {

‎twilio-iac/helplines/usch/configs/lex_v2/ch/slots/experience_rating.json

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@@ -10,7 +10,7 @@
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{
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"message": {
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"plainTextMessage": {
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"value": "How was your experience today? \nReply with: \n 🥰= Excellent, 😊 = Good, 😒 = Fair, 😡 = Poor."
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"value": "How was your experience today? \nReply with 1 = Excellent, 2 = Good, 3 = Fair, 4 = Poor"
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}
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}
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}

‎twilio-iac/helplines/usch/configs/lex_v2/en_US/bots/post_survey.json

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@@ -28,7 +28,7 @@
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"1": {
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"slot_name": "experience_rating",
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"slot_type_name": "four_level_assessment",
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"slot_question": "How was your experience today? \nReply with: \n 🥰= Excellent, 😊 = Good, 😒 = Fair, 😡 = Poor.",
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"slot_question": "How was your experience today? \nReply with 1 = Excellent, 2 = Good, 3 = Fair, 4 = Poor",
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"failure_response": "Thank you for reaching out. Please contact us again if you need more help."
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},
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"2": {

‎twilio-iac/helplines/usch/configs/lex_v2/en_US/intents/pre_survey.json

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@@ -81,7 +81,7 @@
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{
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"message": {
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"plainTextMessage": {
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"value": "To help us better serve you, please answer the next four short questions. You will then be connected to a counselor. You can type '0' for any question."
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"value": "If this is a life-threatening emergency, please contact 911. To help us better serve you, please answer the next five short questions. You will then be connected to a counselor. You can type X if you prefer not to answer any question."
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}
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}
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}

‎twilio-iac/helplines/usch/configs/lex_v2/en_US/slot_types/ageRange.json

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@@ -1,85 +1,7 @@
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{
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"slotTypeName": "ageRange",
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"slotTypeValues": [
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{
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"sampleValue": {
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"value": "0-5"
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},
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"synonyms": [
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{ "value": "0" },
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{ "value": "zero" },
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{ "value": "1" },
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{ "value": "one" },
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{ "value": "2" },
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{ "value": "two" },
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{ "value": "3" },
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{ "value": "three" },
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{ "value": "4" },
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{ "value": "four" },
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{ "value": "5" },
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{ "value": "five" }
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]
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},
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{
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"sampleValue": {
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"value": "6-12"
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},
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"synonyms": [
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{ "value": "6" },
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{ "value": "six" },
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{ "value": "7" },
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{ "value": "seven" },
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{ "value": "8" },
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{ "value": "eight" },
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{ "value": "9" },
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{ "value": "nine" },
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{ "value": "10" },
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{ "value": "ten" },
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{ "value": "11" },
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{ "value": "eleven" },
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{ "value": "12" },
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{ "value": "twelve" }
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]
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},
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{
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"sampleValue": {
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"value": "13-17"
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},
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"synonyms": [
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{ "value": "13" },
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{ "value": "thirteen" },
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{ "value": "14" },
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{ "value": "fourteen" },
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{ "value": "15" },
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{ "value": "fifteen" },
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{ "value": "16" },
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{ "value": "sixteen" },
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{ "value": "17" },
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{ "value": "seventeen" }
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]
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},
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{
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"sampleValue": {
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"value": "18-24"
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},
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"synonyms": [
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{ "value": "18" },
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{ "value": "eighteen" },
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{ "value": "19" },
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{ "value": "nineteen" },
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{ "value": "20" },
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{ "value": "twenty" },
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{ "value": "21" },
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{ "value": "twenty one" },
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{ "value": "22" },
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{ "value": "twenty two" },
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{ "value": "23" },
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{ "value": "twenty three" },
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{ "value": "24" },
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{ "value": "twenty four" }
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]
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},
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{
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{
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"sampleValue": {
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"value": "N/A"
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},
@@ -241,8 +163,87 @@
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{ "value": "Rather not say" },
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{ "value": "prefer not to" },
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{ "value": "X" },
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{ "value": "x" },
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{ "value": "Prefer not to answer" }
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]
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},
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{
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"sampleValue": {
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"value": "0-5"
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},
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"synonyms": [
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{ "value": "0" },
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{ "value": "zero" },
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{ "value": "1" },
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{ "value": "one" },
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{ "value": "2" },
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{ "value": "two" },
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{ "value": "3" },
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{ "value": "three" },
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{ "value": "4" },
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{ "value": "four" },
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{ "value": "5" },
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{ "value": "five" }
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]
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},
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{
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"sampleValue": {
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"value": "6-12"
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},
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"synonyms": [
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{ "value": "6" },
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{ "value": "six" },
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{ "value": "7" },
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{ "value": "seven" },
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{ "value": "8" },
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{ "value": "eight" },
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{ "value": "9" },
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{ "value": "nine" },
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{ "value": "10" },
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{ "value": "ten" },
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{ "value": "11" },
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{ "value": "eleven" },
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{ "value": "12" },
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{ "value": "twelve" }
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]
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},
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{
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"sampleValue": {
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"value": "13-17"
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},
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"synonyms": [
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{ "value": "13" },
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{ "value": "thirteen" },
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{ "value": "14" },
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{ "value": "fourteen" },
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{ "value": "15" },
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{ "value": "fifteen" },
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{ "value": "16" },
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{ "value": "sixteen" },
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{ "value": "17" },
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{ "value": "seventeen" }
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]
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},
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{
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"sampleValue": {
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"value": "18-24"
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},
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"synonyms": [
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{ "value": "18" },
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{ "value": "eighteen" },
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{ "value": "19" },
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{ "value": "nineteen" },
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{ "value": "20" },
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{ "value": "twenty" },
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{ "value": "21" },
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{ "value": "twenty one" },
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{ "value": "22" },
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{ "value": "twenty two" },
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{ "value": "23" },
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{ "value": "twenty three" },
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{ "value": "24" },
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{ "value": "twenty four" }
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]
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}
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],
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"valueSelectionSetting": {

‎twilio-iac/helplines/usch/configs/lex_v2/en_US/slots/experience_rating.json

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{
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"message": {
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"plainTextMessage": {
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"value": "How was your experience today? \nReply with: \n 🥰= Excellent, 😊 = Good, 😒 = Fair, 😡 = Poor."
13+
"value": "How was your experience today? \nReply with 1 = Excellent, 2 = Good, 3 = Fair, 4 = Poor"
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}
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}
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}

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