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[Bug]: .vtt Subtitles Not Supported by Plex #53

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IT-cmd opened this issue Feb 22, 2024 · 2 comments
Open
1 task done

[Bug]: .vtt Subtitles Not Supported by Plex #53

IT-cmd opened this issue Feb 22, 2024 · 2 comments
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bug Something isn't working

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@IT-cmd
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IT-cmd commented Feb 22, 2024

I've read the documentation.

  • I'm running the latest version of the TubeArchivist Plex Integration Scanner and Agent. I have read the latest release notes and installation instructions.

Operating System

Synology

Your Bug Report

Describe the bug: Plex says it supports .vtt subtitles, but the web player and apps themselves don't allow you to play them.

My issue is using Tube Archivist for YouTube shows and adding them to Plex. TA downloads subtitles as .vtt files.

Is there any way to get Plex to play these? If not, is it possible to easily convert these to .srt automatically?

Steps To Reproduce: Use TubeArchivist to download videos with English subtitles.

Expected behavior: Plex plays videos back with subtitles.

Relevant log output

2024-02-22 11:16:43,352 [TubeArchivist Scanner] INFO - TubeArchivist scanner started: 2024-02-22 11:16:43,352635
2024-02-22 11:16:43,353 [TubeArchivist Scanner] DEBUG - TA URL: http://192.168.1.10:8770
2024-02-22 11:16:43,353 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist at http://192.168.1.10:8770 with provided token from `ta_config.json` file.
2024-02-22 11:16:43,367 [TubeArchivist Scanner] INFO - TubeArchivist is running version v0.4.6
2024-02-22 11:16:43,367 [TubeArchivist Scanner] INFO - Initiating scan of library files...
2024-02-22 11:16:43,368 [TubeArchivist Scanner] INFO - Scan completed for library files.
2024-02-22 11:16:43,373 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist at http://192.168.1.10:8770 with provided token from `ta_config.json` file.
2024-02-22 11:16:43,385 [TubeArchivist Scanner] INFO - TubeArchivist is running version v0.4.6
2024-02-22 11:16:43,385 [TubeArchivist Scanner] INFO - Initiating scan of library files...
2024-02-22 11:16:43,391 [TubeArchivist Scanner] INFO - Processing file with scanner: 3NLMrQr6NME.mp4
2024-02-22 11:16:43,392 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,392 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: 3NLMrQr6NME
2024-02-22 11:16:43,408 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: 3NLMrQr6NME
2024-02-22 11:16:43,448 [TubeArchivist Scanner] INFO - Identified episode '21041201 - I'm Home! Chibi Godzilla // S1E9 - "Warm Bath"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,449 [TubeArchivist Scanner] INFO - Adding episode '21041201' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,449 [TubeArchivist Scanner] INFO - Processing file with scanner: 7-pRAPyat0k.mp4
2024-02-22 11:16:43,449 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,449 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: 7-pRAPyat0k
2024-02-22 11:16:43,465 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: 7-pRAPyat0k
2024-02-22 11:16:43,465 [TubeArchivist Scanner] INFO - Identified episode '21072601 - I'm Home Chibi Godzilla // S2E12 - "Have you seen Chibi Godzilla?"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,465 [TubeArchivist Scanner] INFO - Adding episode '21072601' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,466 [TubeArchivist Scanner] INFO - Processing file with scanner: 85fU5oqj55E.mp4
2024-02-22 11:16:43,466 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,466 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: 85fU5oqj55E
2024-02-22 11:16:43,484 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: 85fU5oqj55E
2024-02-22 11:16:43,485 [TubeArchivist Scanner] INFO - Identified episode '21040501 - I'm Home! Chibi Godzilla // S1E8 - "Longing for the Sky"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,485 [TubeArchivist Scanner] INFO - Adding episode '21040501' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,485 [TubeArchivist Scanner] INFO - Processing file with scanner: FIMyiftTPsE.mp4
2024-02-22 11:16:43,486 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,486 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: FIMyiftTPsE
2024-02-22 11:16:43,501 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: FIMyiftTPsE
2024-02-22 11:16:43,501 [TubeArchivist Scanner] INFO - Identified episode '21053101 - I'm Home! Chibi Godzilla // S2E4 - "Merry Christmas!"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,501 [TubeArchivist Scanner] INFO - Adding episode '21053101' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,501 [TubeArchivist Scanner] INFO - Processing file with scanner: J8YpLgUCq58.mp4
2024-02-22 11:16:43,501 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,502 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: J8YpLgUCq58
2024-02-22 11:16:43,516 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: J8YpLgUCq58
2024-02-22 11:16:43,517 [TubeArchivist Scanner] INFO - Identified episode '21071201 - I'm Home Chibi Godzilla // S2E10 - "No snacks before dinner!"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,517 [TubeArchivist Scanner] INFO - Adding episode '21071201' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,517 [TubeArchivist Scanner] INFO - Processing file with scanner: KlbLuqA5i9k.mp4
2024-02-22 11:16:43,517 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,517 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: KlbLuqA5i9k
2024-02-22 11:16:43,530 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: KlbLuqA5i9k
2024-02-22 11:16:43,531 [TubeArchivist Scanner] INFO - Identified episode '21032201 - I'm Home! Chibi Godzilla // S1E6 - "Cooking with Chibi Godzilla"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,531 [TubeArchivist Scanner] INFO - Adding episode '21032201' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,531 [TubeArchivist Scanner] INFO - Processing file with scanner: M0qzw5GhxrA.mp4
2024-02-22 11:16:43,531 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,531 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: M0qzw5GhxrA
2024-02-22 11:16:43,544 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: M0qzw5GhxrA
2024-02-22 11:16:43,545 [TubeArchivist Scanner] INFO - Identified episode '21041901 - I'm Home! Chibi Godzilla // S1E10 - "Ghidorah is Coming!"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,545 [TubeArchivist Scanner] INFO - Adding episode '21041901' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,545 [TubeArchivist Scanner] INFO - Processing file with scanner: PQGXmGRRmz4.mp4
2024-02-22 11:16:43,545 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,545 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: PQGXmGRRmz4
2024-02-22 11:16:43,560 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: PQGXmGRRmz4
2024-02-22 11:16:43,560 [TubeArchivist Scanner] INFO - Identified episode '21062801 - I'm Home Chibi Godzilla // S2E8 - "Keep it down!"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,560 [TubeArchivist Scanner] INFO - Adding episode '21062801' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,560 [TubeArchivist Scanner] INFO - Processing file with scanner: QbS3ghteRBU.mp4
2024-02-22 11:16:43,560 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,560 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: QbS3ghteRBU
2024-02-22 11:16:43,575 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: QbS3ghteRBU
2024-02-22 11:16:43,576 [TubeArchivist Scanner] INFO - Identified episode '21030101 - I'm Home! Chibi Godzilla // S1E3 - "Chibi Godzilla's Dream"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,576 [TubeArchivist Scanner] INFO - Adding episode '21030101' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,576 [TubeArchivist Scanner] INFO - Processing file with scanner: QgOwMy5X-bE.mp4
2024-02-22 11:16:43,576 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,576 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: QgOwMy5X-bE
2024-02-22 11:16:43,589 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: QgOwMy5X-bE
2024-02-22 11:16:43,590 [TubeArchivist Scanner] INFO - Identified episode '21050401 - I'm Home! Chibi Godzilla // S1E12 - "Welcome Back!"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,590 [TubeArchivist Scanner] INFO - Adding episode '21050401' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,590 [TubeArchivist Scanner] INFO - Processing file with scanner: XMp2lsuii7k.mp4
2024-02-22 11:16:43,590 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,590 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: XMp2lsuii7k
2024-02-22 11:16:43,604 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: XMp2lsuii7k
2024-02-22 11:16:43,605 [TubeArchivist Scanner] INFO - Identified episode '21062101 - I'm Home! Chibi Godzilla // S2E7 - "Chibi Godzilla is not playing!"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,605 [TubeArchivist Scanner] INFO - Adding episode '21062101' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,605 [TubeArchivist Scanner] INFO - Processing file with scanner: XNOe3CXiMMM.mp4
2024-02-22 11:16:43,605 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,605 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: XNOe3CXiMMM
2024-02-22 11:16:43,619 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: XNOe3CXiMMM
2024-02-22 11:16:43,619 [TubeArchivist Scanner] INFO - Identified episode '21060701 - I'm Home! Chibi Godzilla // S2E5 - "Tidy Up!"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,619 [TubeArchivist Scanner] INFO - Adding episode '21060701' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,619 [TubeArchivist Scanner] INFO - Processing file with scanner: XrivlP_5Buk.mp4
2024-02-22 11:16:43,619 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,619 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: XrivlP_5Buk
2024-02-22 11:16:43,634 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: XrivlP_5Buk
2024-02-22 11:16:43,634 [TubeArchivist Scanner] INFO - Identified episode '21080201 - I'm Home Chibi Godzilla // S2E13 - "The King of Monsters"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,634 [TubeArchivist Scanner] INFO - Adding episode '21080201' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,635 [TubeArchivist Scanner] INFO - Processing file with scanner: cgl2j7PM3io.mp4
2024-02-22 11:16:43,635 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,635 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: cgl2j7PM3io
2024-02-22 11:16:43,651 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: cgl2j7PM3io
2024-02-22 11:16:43,651 [TubeArchivist Scanner] INFO - Identified episode '21022201 - I'm Home! Chibi Godzilla // S1E2 - "Be Delicious"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,651 [TubeArchivist Scanner] INFO - Adding episode '21022201' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,651 [TubeArchivist Scanner] INFO - Processing file with scanner: exVhd9_zjt8.mp4
2024-02-22 11:16:43,652 [TubeArchivist Scanner] INFO - File matches expected filename layout.
2024-02-22 11:16:43,652 [TubeArchivist Scanner] INFO - Attempting to connect to TubeArchivist to lookup YouTube video: exVhd9_zjt8
2024-02-22 11:16:43,666 [TubeArchivist Scanner] INFO - Response from TubeArchivist received for YouTube video: exVhd9_zjt8
2024-02-22 11:16:43,667 [TubeArchivist Scanner] INFO - Identified episode '21021501 - I'm Home! Chibi Godzilla // S1E1 - "I'm Home! Chibi Godzilla"' with TV Show GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw] under Season 2021.
2024-02-22 11:16:43,667 [TubeArchivist Scanner] INFO - Adding episode '21021501' to TV show 'GODZILLA OFFICIAL by TOHO [UCBuRIFDuaSY9dDr0p_qTlHw]' list of episodes.
2024-02-22 11:16:43,667 [TubeArchivist Scanner] INFO - Processing file with scanner: f7f2F5H7el8.mp4

Anything else?

No response
@lamusmaser
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We've seen this before, where the files are seen and recognized but not showing in Plex. Try from here: #30 (comment)

I've tried fixing this before, but it isn't easy to replicate and doesn't seem consistent.

@lamusmaser lamusmaser added the bug Something isn't working label Mar 24, 2024
@lamusmaser
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Additionally, .vtt files are not processed during the Scanner processing, but instead during the Agent processing. Review of the Agent logs should show that the files are not being picked up properly. Workaround supplied in previous comment should allow it to work again.

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@lamusmaser @IT-cmd