Update issue_template.md

Author: mnimac

issue_template.md

@@ -1,10 +1,14 @@
-Hi 👋, 
+👋 Hey there! Welcome to Wire!
 
-thanks for reaching out!
+Thanks for reaching out!
 
-If you are reporting a bug or have an issue for a specific platform or project, please open the issue in the corresponding repository:
+If you're running into any bumps or have burning questions, you're in the right place. We're all here to assist you.
 
-- [iOS](https://github.com/wireapp/wire-ios)
-- [Android](https://github.com/wireapp/wire-android)
-- [Web App](https://github.com/wireapp/wire-webapp)
-- [Server](https://github.com/wireapp/wire-server)
+## Need Help or Want to Share?
+Encountered a challenge, be it a persistent bug or an issue requiring attention? We're here to assist. Take a moment to visit our [Support Page](https://support.wire.com/hc/en-us) to submit a detailed report.
+
+If you have any questions or suggestions or just want to chat, you can also contact us. Your feedback makes us better!
+
+## Let's Connect!
+- Support Page: [Wire Support](https://support.wire.com/hc/en-us)
+- Contact us directly: [wire.support@wire.com](mailto:wire.support@wire.com)