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Update Blog “2020-07-22-how-will-customer-support-chatbots-improve-your-customer-experience” #38

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118 changes: 109 additions & 9 deletions ...20-07-22-how-will-customer-support-chatbots-improve-your-customer-experience.md
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Expand Up @@ -37,13 +37,13 @@ However, upon integrating the concept with Artificial Intelligence, things becom

ML and NLP continually improve chatbot's approach to solving your problem. Let us consider the case of Mr. X to understand this.

_Mr. X, an entrepreneur, consistently moaned about his computer's slow-working. He messaged Support Genie to gather information about how to solve the issue. Instantly, a screen popped up with Support Genie's bot inquiring about Mr. X's problem._
*Mr. X, an entrepreneur, consistently moaned about his computer's slow-working. He messaged Support Genie to gather information about how to solve the issue. Instantly, a screen popped up with Support Genie's bot inquiring about Mr. X's problem.*

_Frustrated as he was, X constantly complained about the disruption in his routine activities due to the computer's slow processing. The bot responded with some solutions and even offered to connect X with a real agent. The issue was soon resolved._
*Frustrated as he was, X constantly complained about the disruption in his routine activities due to the computer's slow processing. The bot responded with some solutions and even offered to connect X with a real agent. The issue was soon resolved.*

_After a few days, X returned with a similar problem; however, now the problem resided on a different television. God knows how X used his digital devices._
*After a few days, X returned with a similar problem; however, now the problem resided on a different television. God knows how X used his digital devices.*

_Anyways, everything remained the same except the bot's responses, which were more detailed, authentic, and engaging. The bot, this time, managed to offer solutions without having to send a suggestion of "connecting to a human agent."_
*Anyways, everything remained the same except the bot's responses, which were more detailed, authentic, and engaging. The bot, this time, managed to offer solutions without having to send a suggestion of "connecting to a human agent."*

It did that by learning from previous conversations. Such systems, which have been prepared to understand human emotions, can consistently improve—a fact liked by all the prominent entrepreneurs of the world and, unsurprisingly, by Mr. X.

Expand All @@ -63,22 +63,122 @@ Chatbots can be helping tools as well as virtual humans. For this precise reason

The surroundings enriched with the regulation of digital media and the prominence of social media reflect upon the changing user behavior. The same applies to the case of chatbots, which are no more oblivious to the common eye. In simple words, the existence of numerous chatbots in the market has actually scaled the expectations and trust in customer support.

**_The changing customer feels_**
***The changing customer feels***

A decade ago, hardly anyone nodded to the thought of resolving problems using an Internet bot. The scenario, however, has significantly changed since then, and people are more inclined towards using chatbots for their daily requirements.

**_Strong belief on productivity_**
***Strong belief on productivity***

Because chatbots successfully engage the consumers by enabling them to access diverse content, they are gradually being assigned the virtue "productivity." These programs associate relevant and authentic information on the web with the consumer's requirements and, thus, prove them about their effectiveness and efficiency.

**_The rising gratification_**
***The rising gratification***

Why do people use Instagram? Presumably, because this social networking site facilitates seamless interaction and satisfies people's specific needs. This is exactly what chatbots manage to do when they support the consumer's short-term objectives.

**_A source of motivation and enhanced engagement_**
***A source of motivation and enhanced engagement***

Numerous people like Mr. X find it feasible to talk to a chatbot. Simply put, the human's digital emulation, with its consistently learning potential, intrigues the consumers. Hence, people feel motivated to return to these programs to resolve their problems.

"Chatbots can make an exact replica of the human experience" can be a statement that might appear exaggerated at the moment. However, considering the modern-growth, current scenario of organizational functioning, and the possibilities within the domain of AI, these programs can be the most powerful tools to empower the customer service sector in the forthcoming days. Their contribution to the changing consumer expectations and the overall experience further strengthens their current stance pertaining to being the most time-serving technology.

![harmeet-singh-support-genie](/assets/harmeet-singh-linkedin.png "Harmeet Singh")
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<p>

<center><a href="https://www.linkedin.com/in/harmeetwrites/"><img src="https://i.ibb.co/NKNFNVS/harmeet-singh-support-genie-linkedin-profile-400x.png" ></a>