[KZ-287] upgrade to V1.0.0 for service desk plus

docs/source/ruletypes.rst

@@ -2031,6 +2031,20 @@ Optional:
 
 ``servicenow_proxy``: By default ElastAlert will not use a network proxy to send notifications to ServiceNow. Set this option using ``hostname:port`` if you need to use a proxy.
 
+``caller_id``: Used to log the ticket under another name than user making request.
+
+``impact``: Used to specify the impact of the incident created.
+
+``urgency``: Used to specify the urgency of the incident created.
+
+``u_originating_group``: The originating group the incident is for.
+
+``u_division``: The Division the incident is specified for.
+
+``contact_type``: The preferred contact method.
+
+``opened_by``: Specifies the user that opened it.
+
 
 Debug
 ~~~~~

elastalert/alerts.py

@@ -1778,22 +1778,18 @@ def get_info(self):
 class ServiceNowAlerter(Alerter):
     """ Creates a ServiceNow alert """
     required_options = set([
-        'username',
-        'password',
-        'servicenow_rest_url',
+        'apikey',
+        'servicedeskplus_rest_url',
         'short_description',
         'comments',
         'assignment_group',
         'category',
-        'subcategory',
-        'cmdb_ci',
-        'caller_id'
+        'subcategory'
     ])
 
     def __init__(self, rule):
         super(ServiceNowAlerter, self).__init__(rule)
-        self.servicenow_rest_url = self.rule['servicenow_rest_url']
-        self.servicenow_proxy = self.rule.get('servicenow_proxy', None)
+        self.servicedeskplus_rest_url = self.rule['servicedeskplus_rest_url'] +"?zapikey="+ self.rule['apikey']
 
     def alert(self, matches):
         for match in matches:
@@ -1805,33 +1801,32 @@ def alert(self, matches):
             "Content-Type": "application/json",
             "Accept": "application/json;charset=utf-8"
         }
-        proxies = {'https': self.servicenow_proxy} if self.servicenow_proxy else None
         payload = {
             "description": description,
             "short_description": self.rule['short_description'],
             "comments": self.rule['comments'],
             "assignment_group": self.rule['assignment_group'],
             "category": self.rule['category'],
             "subcategory": self.rule['subcategory'],
-            "cmdb_ci": self.rule['cmdb_ci'],
-            "caller_id": self.rule["caller_id"]
+            "impact": self.rule["impact"],
+            "urgency": self.rule["urgency"],
+            "priority": self.rule["impact"],
+            "u_division": self.rule["u_division"]
         }
         try:
             response = requests.post(
-                self.servicenow_rest_url,
-                auth=(self.rule['username'], self.rule['password']),
+                self.servicedeskplus_rest_url,
                 headers=headers,
                 data=json.dumps(payload, cls=DateTimeEncoder),
-                proxies=proxies
             )
             response.raise_for_status()
         except RequestException as e:
-            raise EAException("Error posting to ServiceNow: %s" % e)
-        elastalert_logger.info("Alert sent to ServiceNow")
+            raise EAException("Error posting to ServiceDeskPlus: %s" % e)
+        elastalert_logger.info("Alert sent to ServiceDeskPlus")
 
     def get_info(self):
-        return {'type': 'ServiceNow',
-                'self.servicenow_rest_url': self.servicenow_rest_url}
+        return {'type': 'ServiceDeskPlus',
+                'self.servicedeskplus_rest_url': self.rule['servicedeskplus_rest_url']}
 
 
 class AlertaAlerter(Alerter):

elastalert/loaders.py

@@ -74,7 +74,7 @@ class RulesLoader(object):
         'telegram': alerts.TelegramAlerter,
         'googlechat': alerts.GoogleChatAlerter,
         'gitter': alerts.GitterAlerter,
-        'servicenow': alerts.ServiceNowAlerter,
+        'servicedeskplus': alerts.ServiceNowAlerter,
         'alerta': alerts.AlertaAlerter,
         'post': alerts.HTTPPostAlerter,
         'hivealerter': alerts.HiveAlerter

elastalert/schema.yaml

@@ -315,6 +315,14 @@ properties:
             properties:
               field: {type: string, minLength: 1}
 
+  ### ServiceNow
+  impact: {type: [string, integer]}
+  urgency: {type: [string, integer]}
+  u_originating_group: {type: string}
+  u_division: {type: string}
+  contact_type: {type: string}
+  opened_by: {type: string}
+
   ### PagerDuty
   pagerduty_service_key: {type: string}
   pagerduty_client_name: {type: string}