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88d6a6d
Initial Overview Update Commit
chris-nowicki Sep 22, 2025
c421cf7
move error handling to root migration folder
chris-nowicki Sep 23, 2025
32f3315
udpate overview and rename catelog folder to products
chris-nowicki Sep 23, 2025
4f725f9
finalized initial draft of migration overview
chris-nowicki Sep 23, 2025
2a4688c
finalized initial draft of customer migration
chris-nowicki Sep 24, 2025
1f76fef
formatting fix
chris-nowicki Sep 24, 2025
e8c7e0d
fix password reset example
chris-nowicki Sep 24, 2025
4174a68
add segments and update to customer groups
chris-nowicki Sep 29, 2025
8f199a1
rename error-handling.md to error-handling.mdx
chris-nowicki Sep 30, 2025
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Merge branch 'main' into DEVDOCS-6477
chris-nowicki Oct 2, 2025
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Merge branch 'main' into DEVDOCS-6477
chris-nowicki Oct 8, 2025
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Merge branch 'main' into DEVDOCS-6477
chris-nowicki Oct 10, 2025
c7d9a33
fix: document structure based on james q feedback
chris-nowicki Oct 10, 2025
4524491
fix: remove initial header as it was redundant
chris-nowicki Oct 10, 2025
abd1c3a
fix: add additional information for channels
chris-nowicki Oct 10, 2025
d526c8a
fix: added clarity to optional fields
chris-nowicki Oct 10, 2025
6eeff1d
fix: minor introduction fix
chris-nowicki Oct 10, 2025
00c8a76
add additional context to end of api rate limits section
chris-nowicki Oct 10, 2025
a88687e
updates per james q comments
chris-nowicki Oct 13, 2025
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Merge branch 'main' into DEVDOCS-6477
chris-nowicki Oct 14, 2025
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50 changes: 28 additions & 22 deletions docs/start/migration/overview.mdx
Original file line number Diff line number Diff line change
@@ -1,52 +1,58 @@
---
title: Product data migration overview
title: Transferring Your Catalog to BigCommerce
---

# Product data migration: Best practices and process overview
# Catalog data migration: Best practices and process overview

Migrating product data is a foundational part of launching or replatforming an ecommerce store. This section provides practical guidance and best practices for migrating your product catalog into BigCommerce, focusing on accuracy, efficiency, and minimizing common migration errors.
Migrating catalog data is a foundational part of launching or replatforming an ecommerce store. This section provides practical guidance and best practices for migrating your catalog into BigCommerce, focusing on accuracy, efficiency, and minimizing common migration errors.

There are several methods to migrating your catalog data into BigCommerce. These sections focus on using our APIs. For other methods like CSV import,
Data Migration Apps, and Managed Transfer Services, please refer to our knowledge base article, [Transferring Your Catalog to BigCommerce](https://support.bigcommerce.com/s/article/Transferring-Your-Catalog-to-BigCommerce?language=en_US).

## Why focus on data migration?

Product data migration affects core areas of your storefront, including product listings, search, inventory, pricing, and overall customer experience. Early planning and process validation help reduce the risk of errors and delays during launch. The following pages walk through the technical and operational steps of migration to support a smooth transition.
Catalog data migration affects products, categories, customers, orders, and overall customer experience.
Early planning and process validation help reduce the risk of errors and delays during launch. The following pages walk through the technical and operational steps of migration using our APIs to support a smooth transition.

## Migration order

## Migration workflow pages
We recommend migrating your data in the following order:

- [Prepare Your Migration Data](/docs/start/migration/prepare-data)
- [Test a Limited Dataset](/docs/start/migration/test-data)
- [Error Handling](/docs/start/migration/error-handling)
- [Load Complete Data](/docs/start/migration/complete-migration)
- [Go Live and Delta Migration](/docs/start/migration/delta-migration)
- Categories
- Brands
- Products
- Customers
- B2B Properties
- Orders

## Getting started

<Callout type="info">
Data migration is complex and impacts your entire store setup. You should plan for it early in your project timeline to prevent setbacks.
<Callout type='info'>
Data migration is complex and impacts your entire store setup. You should plan
for it early in your project timeline to prevent setbacks.
</Callout>

### Recommended preparatory tasks

- **Test your migration workflow early**
{/* TODO: List of preparatory tasks */}

- **Test your migration workflow early**
Once you have defined your migration plan and scope, test your migration process in a non-production environment. Address any issues found during testing before moving to a full migration.

- **Align store settings and source data**
Before importing product data, configure your stores [store settings](https://support.bigcommerce.com/s/article/Store-Settings) including product weight units, dimensions, currency, and timezone. Check that your source data matches these settings to avoid inconsistencies.
- **Align store settings and source data**
Before importing product data, configure your store's [store settings](https://support.bigcommerce.com/s/article/Store-Settings) including product weight units, dimensions, currency, and timezone. Check that your source data matches these settings to avoid inconsistencies.

- **Configure categories and brands in advance**
- **Configure categories and brands in advance**
Categories and brands must be created in BigCommerce before importing products. Category and brand assignments are done by numeric ID, not by name. Prepare a mapping between your source data and BigCommerce IDs to ensure products are assigned correctly. See the [Catalog API Reference](/docs/rest-catalog) for details.

<Callout type="info">
Category and brand IDs are not accessible by name, so create and cache a mapping schema to guarantee your catalog is properly configured.
</Callout>

## Additional resources

For more technical details and API documentation, see:

- [Catalog API Reference](/docs/rest-catalog)
- [API best practices](/docs/start/best-practices)
- [API rate limits](/docs/start/best-practices/api-rate-limits)
- [WebDAV file access](https://support.bigcommerce.com/s/article/File-Access-WebDAV)
- [Data migration services](https://www.bigcommerce.com/services/launch/#data-migration-services)
- [Transferring Your Catalog to BigCommerce KB article](https://support.bigcommerce.com/s/article/Transferring-Your-Catalog-to-BigCommerce?language=en_US)

By following these recommendations and the linked migration workflow pages, you can manage your BigCommerce product migration with greater confidence and fewer disruptions.
By following these recommendations and the linked migration workflow pages, you can manage your BigCommerce catalog migration with greater confidence and fewer disruptions.
52 changes: 52 additions & 0 deletions docs/start/migration/products/overview.mdx
Original file line number Diff line number Diff line change
@@ -0,0 +1,52 @@
---
title: Product data migration overview
---

# Product data migration: Best practices and process overview

Migrating product data is a foundational part of launching or replatforming an ecommerce store. This section provides practical guidance and best practices for migrating your product catalog into BigCommerce, focusing on accuracy, efficiency, and minimizing common migration errors.

## Why focus on data migration?

Product data migration affects core areas of your storefront, including product listings, search, inventory, pricing, and overall customer experience. Early planning and process validation help reduce the risk of errors and delays during launch. The following pages walk through the technical and operational steps of migration to support a smooth transition.

## Migration workflow pages

- [Prepare Your Migration Data](/docs/start/migration/prepare-data)
- [Test a Limited Dataset](/docs/start/migration/test-data)
- [Error Handling](/docs/start/migration/error-handling)
- [Load Complete Data](/docs/start/migration/complete-migration)
- [Go Live and Delta Migration](/docs/start/migration/delta-migration)

## Getting started

<Callout type="info">
Data migration is complex and impacts your entire store setup. You should plan for it early in your project timeline to prevent setbacks.
</Callout>

### Recommended preparatory tasks

- **Test your migration workflow early**
Once you have defined your migration plan and scope, test your migration process in a non-production environment. Address any issues found during testing before moving to a full migration.

- **Align store settings and source data**
Before importing product data, configure your store’s [store settings](https://support.bigcommerce.com/s/article/Store-Settings) including product weight units, dimensions, currency, and timezone. Check that your source data matches these settings to avoid inconsistencies.

- **Configure categories and brands in advance**
Categories and brands must be created in BigCommerce before importing products. Category and brand assignments are done by numeric ID, not by name. Prepare a mapping between your source data and BigCommerce IDs to ensure products are assigned correctly. See the [Catalog API Reference](/docs/rest-catalog) for details.

<Callout type="info">
Category and brand IDs are not accessible by name, so create and cache a mapping schema to guarantee your catalog is properly configured.
</Callout>

## Additional resources

For more technical details and API documentation, see:

- [Catalog API Reference](/docs/rest-catalog)
- [API best practices](/docs/start/best-practices)
- [API rate limits](/docs/start/best-practices/api-rate-limits)
- [WebDAV file access](https://support.bigcommerce.com/s/article/File-Access-WebDAV)
- [Data migration services](https://www.bigcommerce.com/services/launch/#data-migration-services)

By following these recommendations and the linked migration workflow pages, you can manage your BigCommerce product migration with greater confidence and fewer disruptions.