Bug: Pinned items don't show when Files is set to stay open in the background

[MarathonMax]

Important

Current work around is to turn off Files settings > Advanced > Leave app running in the background then close and reopen Files. If the issue still happens try the instructions here and restart your computer.

Description

There has been 1 report on GitHub and 2 in Discord of this issue. All of them relating to the start with Windows option and closing and reopening Files fixes the issue.

Steps To Reproduce

1. Enable Files settings > Advanced > Open Files on Windows Startup
2. Enable Files settings > Advanced > Leave app running in the background when the window is closed
3. Restart Windows
4. Open Files
5. See pinned items are missing

Requirements

• Load pins items when Files is opened on Windows Startup

Files Version

3.4.1.0

Windows Version

10.0.22631.3593

Log File

debug.log

[Josh65-2201]

Thanks for the report,

• Please see if they are still shown in Windows File Explorer
• Try clearing recent folders in Windows File Explorer settings > ... > Options > Clear and disabling show recent folders in > that same menu.
• Do you have Files settings > Advanced > Open Files on Windows startup enabled?

[MarathonMax]

I do not see this option - I have checked them all I believe. Then again my software is in French Maxime

…

On Thu, May 16, 2024 at 11:12 AM Josh65-2201 ***@***.***> wrote: Thanks for the report, - Please see if they are still shown in Windows File Explorer - Try clearing recent folders in Windows File Explorer settings > ... > Options > Clear and disabling show recent folders in > that same menu. — Reply to this email directly, view it on GitHub <#15410 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABYGAVRFOELUJYBLEDUT463ZCTEENAVCNFSM6AAAAABH2NT7UWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJVGUYTMOBQGE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Josh65-2201]

For what step aren't you seeing the option?

Windows File Explorer options here

Files option here

[MarathonMax]

These that you asked for Thanks for the report, - Please see if they are still shown in Windows File Explorer - Try clearing recent folders in Windows File Explorer settings > ... > Options > Clear and disabling show recent folders in > that same menu. Maxime

…

On Thu, May 16, 2024 at 1:53 PM Josh65-2201 ***@***.***> wrote: For what step aren't you seeing the option? Windows File Explorer options here image.png (view on web) <https://github.com/files-community/Files/assets/26977075/b9056086-dfd9-473b-9695-c3d73ff49b7e> Files option here image.png (view on web) <https://github.com/files-community/Files/assets/26977075/82e27092-d1a9-4592-b83b-953b6ae713fe> — Reply to this email directly, view it on GitHub <#15410 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABYGAVXVII2HDFVXKY3BTDLZCTXBBAVCNFSM6AAAAABH2NT7UWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJVHA3DIMRYGQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Josh65-2201]

Do the screenshots I send help?
Also do you have Files settings > Advanced > Open Files on Windows startup enabled?

[MarathonMax]

Second screen (black with green handwritten circle): my option is set to ACTIVATED

As for clearing File Explorer history ... I do not see where that is.

[Josh65-2201]

Please try closing Files from the system tray and opening from the start menu.

[MarathonMax]

OK got it where to clear history. Just did it. Relaunched Files (your app) and problem is fixed. Tks.

[Josh65-2201]

Thanks for the information do you also have the leave running in background option on in Files?

[MarathonMax]

yes I leave that ON but turned it off after clearing the Windows FIle Explorer list just to ensure that Files would boot clean. I did turn it back on afterwards. Maxime

…

On Fri, May 17, 2024 at 12:06 PM Josh65-2201 ***@***.***> wrote: Thanks for the information do you also have the leave running in background option on? — Reply to this email directly, view it on GitHub <#15410 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABYGAVSRMAUGNIEKVEMRGQTZCYTJRAVCNFSM6AAAAABH2NT7UWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJXHEZDEMZZGQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[JudeLC]

Exact same issue for me.

[MarathonMax]

The problem came. I redid the szme steps and was able to get back my pinned folders. Obviously the bug is still present :-(

[yaira2]

Can you try the solutions mentioned here and let us know if they helped?
https://answers.microsoft.com/en-us/windows/forum/all/windows-11-quick-access-folders-gone-and-pin-to/49b3f66a-062f-43e6-8417-728e2a42c896

[yaira2]

@hishitetsu do we reload the pinned items when resuming from the background?

[hishitetsu]

No, but if the app starts in the background when Windows starts, they will be loaded the first time the app is opened.

[yaira2]

I'm not sure why it's sometimes clearing the list, but would adding logic to check if they need to be reloaded make sense?

[hishitetsu]

It is not being cleared, but rather it is failing to load from the beginning, I guess.

[0x5bfa]

Working on this in #16485.

Ridiculously the refresh button also doesn't work and so, once we finished working on both this and the simplification of IStorageDevicesService, we're gonna work on making the refresh button work.

[ndekross]

I am also experiencing this problem.

[apoorvpotnis]

I am experiencing the same issue. And after closing and reopening, with leaving the Leave app running in the background open, I am unable to pin any folders to the sidebar. The workaround works though. Version. 3.8.0.0

[gokhanayisigi]

Same issue, after a while (like after 40 mins to run in background), suddenly pinned items not showing in app.

[foinf]

Ssame issue. Works for a while but then pinned items disappear. Using Task Manager to kill Files and then reopening it fixes it for a while.

[Josh65-2201]

@foinf Follow the work around steps at the top of this issue to fix it

[foinf]

@foinf Follow the work around steps at the top of this issue to fix it

Hi,
I am aware of the workaround. I meant to report that it doesn't work if I let it run with the stay open in the background option.

Thanks for getting back to me.

[0x5bfa]

Working on this in #16485.

Ridiculously the refresh button also doesn't work and so, once we finished working on both this and the simplification of IStorageDevicesService, we're gonna work on making the refresh button work.

@yaira2 At this point, I'm working on Omnibar but I already opened a PR for this and it got closed. Do you think we should reopen/rework this for real quick and review to make it to v4?