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Oct 13, 2025
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Update notification-integrations.mdx #21838

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Update notification-integrations.mdx
dkoyano Oct 1, 2025
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Removed the images as it was not bringing additional usage
adutta-newrelic Oct 13, 2025
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56 changes: 7 additions & 49 deletions src/content/docs/alerts/get-notified/notification-integrations.mdx
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Expand Up @@ -720,63 +720,21 @@ Read more about each of our specific notification integrations.

### Prerequisites [#slack-prereqs]

Your Slack workspace needs to have the [New Relic application](https://newrelic.slack.com/apps/AP92KQJS3-new-relic?tab=more_info)(or the [EU App](https://slack.com/apps/AS5D75HQQ-new-relic-eu?tab=more_info) for `one.eu.newrelic` customers) installed. A workspace administrator must approve the application before you can individually install it. If you need assistance, follow these steps in the UI:
Your Slack workspace needs to have the [New Relic application](https://newrelic.slack.com/apps/AP92KQJS3-new-relic?tab=more_info)(or the [EU App](https://slack.com/apps/AS5D75HQQ-new-relic-eu?tab=more_info) for `one.eu.newrelic` customers) installed. A workspace administrator must approve the application before you can individually install it.

1. Log in to New Relic.

2. Visit our [Help Center](https://one.newrelic.com/help-xp).

3. Click **Create a Support Case**.

### Set up a Slack destination [#set-slack-destination]

4. Go to <DNT>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts**</DNT>, click <DNT>**Destinations**</DNT>, and then select <DNT>**Slack**</DNT>.

5. Click the <DNT>**Authenticate in one click**</DNT> button to go to the Slack landing page, and continue the OAuth2 authentication process. If you're not signed into the required workspace, you're redirected to Slack to sign in.

<img
width="60%;"
title="Create a Slack destination with a click."
alt="A screenshot of the one-click Slack authentication."
src="/images/accounts_screenshot-crop_slack-destination-authentication.webp"
/>

6. Add your workspace name or select the relevant workspace, and click <DNT>**Continue**</DNT>.

<img
width="50%;"
title="add a Slack workspace."
alt="add a workspace."
src="/images/accounts_screenshot-crop_slack-sign-in.webp"
/>

7. When signed in to the selected workspace, allow New Relic to perform the specified actions.

<img
width="40%;"
title="select a workspace and configure permissions."
alt="A screenshot permissions configurations."
src="/images/accounts_screenshot-crop_slack-destination-allow-access.webp"
/>

8. Click <DNT>**Allow**</DNT>, and return to the destination page.

<img
width="80%;"
title="authentication completed successfully."
alt="A screenshot completed authentication."
src="/images/accounts_screenshot-crop_slack-authentication-completed.webp"
/>
1. Click the <DNT>**Authenticate in one click**</DNT> button to go to the Slack landing page, and continue the OAuth2 authentication process. If you're not signed into the required workspace, you're redirected to Slack to sign in.
2. Enter your workspace name or select the relevant workspace, and click <DNT>**Continue**</DNT>.
3. Click <DNT>**Allow**</DNT>, and return to the destination page.

<Callout variant="important">
Each Slack workspace has a unique destination for each New Relic account.
</Callout>

### Configure the Slack message template in workflows [#configure-slack-message-settings]

<Callout variant="tip">
For privacy reasons, users need to be authenticated before they can select private channels. After you select a private channel, the bot will automatically be added to the channel.
</Callout>
<Callout variant="tip">
For privacy reasons, users need to be authenticated before they can select private channels. After you select a private channel, the bot will automatically be added to the channel.
</Callout>

1. Go to <DNT>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts > Workflows**</DNT> and click on an existing workflow, or the <DNT>**+ Add a workflow**</DNT> button.
2. Select a destination, also known as a workspace, and a Slack channel to send messages. You can create a new destination if there is no pre-defined destination for the required workspace.
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